Business Operations Specialist - Business Operations Office

Technical Assent is passionate about services – in government, business, and not-for-profit. We design exceptional service experiences, engineer them to be robust, and deliver real capability and business outcomes for our clients. You will be working on government programs that have strategic importance to our clients.  Your team will work IN and ON the client’s core mission – helping them to deliver their services day-to-day while simultaneously looking for opportunities to improve.  Our work is Driven by Evidence, Grounded in Understanding, and Focused on Impact.  

Position Description

The Business Operations Specialist provides essential operational, administrative, and correspondence management support to the senior OSW Staff Business Operations Office. This role oversees day-to-day task workflows, manages electronic records using SharePoint Online, facilitates defense travel requests, and handles a wide range of operational requirements. The candidate must demonstrate exceptional organizational capability, rigorous attention to detail, and proactive problem-solving to ensure rapid turnaround and compliance with DoW and OSW Staff operational standards.

Responsibilities

Key Responsibilities
•    Manage end-to-end official correspondence, executive taskings, and action items across the OSW Staff, ensuring timeliness, accuracy, and proper routing.
•    Administer, organize, and maintain digital records repositories, file plans, and document libraries within SharePoint Online in accordance with DoW records management policies.
•    Provide defense travel request support, assisting staff with travel authorizations, itineraries, and approvals.
•    Monitor, track, and report on task suspense dates, coordinating with action officers and leadership to resolve roadblocks and prevent bottlenecks.
•    Review outgoing executive communications, correspondence packages, formal memorandums, briefings, and documentation for strict adherence to formatting, style guidelines, and quality standards.
•    Support daily office operations, coordination meetings, and administrative deliverables.
•    Execute ad hoc tasks, special administrative projects, and analytical support as assigned by office leadership to maintain peak operational tempo.

What Success Looks Like
•    Technical Assent is passionate about services – in government, business, and not-for-profit. We design exceptional service experiences, engineer them to be robust, and deliver real capability and business outcomes for our clients.
•    We seek self-starters, people who are confident in tackling challenges independently and bringing this to high-performing teams. We continually seek feedback from our customers and employees, looking for opportunities to grow.
•    We are a small company which gives you an essential voice in shaping our culture. You will help grow our culture, and you will grow from experience, too.

Qualifications & Experience

Required Skills & Experience:
•    Bachelor’s degree plus 3+ years of relevant experience in task management, correspondence management, and administrative operations.
•    Active Secret Clearance required (Top Secret clearance preferred).
•    Deep practical knowledge and hands-on experience using SharePoint Online for document lifecycle and records management.
•    Demonstrated experience supporting or operating within the Department of War (DoW) and senior OSW Staff environments.
•    Must be willing and able to work on-site at the Pentagon up to 5 days per week.
•    Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Desired Expertise and Competencies:
•    Advanced proficiency in SharePoint Online administration, site management, permissions, list creation, and document architecture. Knowledge of metadata tag best practices.
•    Strong understanding of DoW and OSW Staff governance, hierarchy, official correspondence guidelines, and executive workflows.
•    Working knowledge of defense travel systems, policies, and regulations.
•    Exceptional organizational, workflow-tracking, and multitasking skills with a demonstrated ability to thrive in a fast-paced executive headquarters environment.
•    Outstanding oral and written communication skills with strong executive presence and inter-office coordination capability.
•    Meticulous attention to detail and proofreading skills, ensuring polished, error-free staff packages.
•    Proven work ethic, self-motivation, reliability, and capability to operate independently or collaboratively under tight deadlines.

WHAT WE OFFER
•    Salary: $85,000-$105,000 annually, commensurate with experience
•    Comprehensive Medical, Dental & Vision coverage
•    401(k) plan with employer contributions and matching
•    Company-paid Life Insurance and Short- & Long-Term Disability
•    Flexible PTO
•    Health & Dependent Care Spending Accounts
•    OneMedical primary care membership
•    Annual Learning & Development benefit to support your career growth
•    Wellness benefit
•    Mobile phone stipend
•    Charitable contribution matching

Technical Assent is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all persons without regard to race, creed, color, religion, national origin, sex, gender identity, marital status, citizenship status, age, veteran status, or disability.