Japanese Speaking Operations Specialist

Key Responsibilities

• Verify, process, and record business transactions and operational requests accurately and within agreed service levels.
• Maintain accurate records, reports, and supporting documentation while ensuring data accuracy and integrity.
• Investigate discrepancies, resolve exceptions, and follow up on outstanding items with relevant stakeholders.
• Respond to internal and external enquiries professionally and within established turnaround times.
• Collaborate with cross-functional teams to support daily business and operational activities.
• Perform data validation, record checking, and administrative tasks to ensure operational accuracy and compliance.
• Support ad hoc back-office activities and contribute to continuous process improvement initiatives.
• Contribute to achieving team productivity, quality, and service performance targets.

Is this you?

• Have completed Bachelor degree in any major.
• Professional Japanese proficiency (JLPT N1–N4) is required.
• English proficiency of CEFR B2 or above
• Willing to work on a rotating roster, including overnight shifts, weekends, and public holidays
• Willing to be based in BSD and/or Jakarta
• Strong attention to detail with the ability to manage high volumes of work accurately
• Good analytical and problem-solving skills
• Strong organizational and time management skills
• Excellent communication skills and the ability to collaborate with multiple stakeholders
• Familiarity with ERP systems is a plus.
• Experience working in a BPO, shared services, or multinational environment