Loss Recovery Collections Officer
Lumi
Loss Recovery Collections Officer
Lumi
Online SME loan marketplace in Australia
THE ROLE
● Negotiate payments and payment arrangements for Loss Recovery/Corporate Write off accounts Contacting customers – via telephone, emails & SMS
● Maintaining customer payment records
● Skip tracing & utilising skip tools to locate customers
● Liaising with our internal & external legal earn to manage the legal collections process
● Liaising with our third-party field call service to proactively seek outcome on accounts
● Complete ad hoc tasks as required
THIS PERSON IS SOMEONE WITH…
● Solid experience in a similar role
● Exceptional negotiation skills
● Commercial collections preferred
● A strong customer service focus
● Demonstrated initiative, drive, enthusiasm, and a team player
● Excellent organisational and time management skills
● High attention to detail
● Ability to work well with other people and build good relationships
BENEFITS & PERKS
Wellbeing: Free counselling, seasonal activities, Wellbeing Allowance, wellness room, flu shots
Work Life: Home Workspace Allowance, Purchased Leave, Parental Leave, Parental Flex Leave, Lumi Life Leave for challenging events, breastfeeding/expressing space
Social & Food: Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games, rooftop BBQs
Rewards & Recognition: Competitive pay, referral bonuses, shout-out recognitions
Community Support: Paid volunteer leave, celebrations, company volunteer days
Career & Growth: Rapid advancement opportunities, higher education sponsorship, hackathons
Lumi is an online lender marketplace in Australia that helps small and medium-sized businesses access working and growth capital. It uses a proprietary data-driven platform to assess credit decisions, enabling a quick, fully online process with outcomes within hours and same-day funding. Lumi offers unsecured and secured loans and lines of credit ranging from 10,000 to 750,000 AUD with 3 to 60-month terms. A 2.5% establishment fee is deducted at settlement, and the total repayment amount is disclosed upfront. The company differentiates itself through fast, transparent online applications and a finance model supported by a warehouse securitisation program to lower cost of capital, plus ongoing rounds of funding to fuel product development. Lumi’s goal is to provide fast, accessible financing to Australian SMEs across sectors like hospitality, retail, trades, and professional services, helping them manage working capital and growth needs.
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