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EnableComp

Outsourced workers' compensation claims management

Supervisor - Zero Balance Denials

Full-Time
No salary listed
Senior
Franklin, TN, USA
Remote
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • A high school diploma or GED is required; equivalent combinations of education and experience will be considered.
  • At least 5 years of experience in healthcare, working in a zero balance line of business.
  • At least 5 years of client-facing or customer service experience.
  • 2–5 years of supervisory experience.
  • At least 5 years of experience with commercial or government billing and collections.
  • Proven experience in hospital revenue cycle operations, with a strong focus on zero balance or underpayment recovery.
  • Demonstrated ability to identify recovery opportunities within large claim inventories.
  • Experience working with payer portals, claims systems, and healthcare revenue cycle technology platforms.
  • Expert-level understanding of insurance payer/provider claims processing and subsequent data requirements.
  • Experience supporting outsourced zero balance or contingency-based recovery programs.
  • Strong computer proficiency and ability to use basic office applications, including Microsoft Word, Excel, and Outlook.
  • Ability to perform each essential duty satisfactorily, with reasonable accommodations available for qualified individuals with disabilities.
  • Regular and predictable attendance.
  • Ability to demonstrate interpersonal skills and an approachable nature when answering questions from Revenue Specialist staff, and to mentor and train others regularly.
  • Service-oriented approach, sense of urgency, and ability to develop and coach team members.
  • Ability to work independently without direct supervision.
  • Proven written and verbal communication skills.
  • Strong analytical and problem-solving skills.
  • Ability to handle stress appropriately and interact cooperatively with people at all levels of the organization.
  • Proven experience working with external clients, strong customer service skills, and business acumen.
  • Ability to prioritize and manage multiple competing priorities and projects concurrently.
  • Ability to sit for long periods of time in a general office environment.
Responsibilities
  • Provide daily supervision, coaching, and support to assigned Zero Balance team members.
  • Manage the full employee lifecycle, including hiring, onboarding, training, performance management, and corrective action.
  • Prepare and deliver performance evaluations and account reviews in partnership with Department Leadership.
  • Train and mentor staff, including new hires, with a focus on accuracy, payer strategy, and zero balance recovery best practices.
  • Perform quality control reviews to ensure due diligence, compliance, and workflow adherence.
  • Identify and pursue recovery opportunities within large inventories of zero balance hospital claims.
  • Analyze and evaluate claim payments using EnableComp proprietary systems, tools, and payer documentation to determine compliance with contractual reimbursement.
  • Prepare and submit initial bill packets and appeal letters using EnableComp systems and tools.
  • Conduct timely and thorough follow-up with insurance companies to drive correct reimbursement.
  • Research, request, and compile medical records, implant invoices, and other supporting documentation required for claim resolution.
  • Apply coding knowledge, including CPT, ICD-10, and modifiers, to support claim accuracy, appeal success, and recovery strategy.
  • Serve as the primary escalation point for team-member issues related to access and roadblocks affecting claim resolution.
  • Manage internal coordination, communication, and messaging related to external client requests and reported issues.
  • Facilitate internal meetings to address client concerns, process improvements, and operational challenges.
  • Communicate directly with clients regarding system access, documentation requests, payment research, training coordination, and related topics.
  • Partner with Managers to prioritize daily work and ensure alignment with operational goals.
  • Collaborate with Data Analytics to research and resolve claim, payment, and data-import issues.
  • Work with Data and Product teams to investigate calculation issues and support special projects.
  • Support departmental and enterprise operational initiatives through cross-team collaboration.
Desired Qualifications
  • An associate’s or bachelor’s degree is a plus.

About the company

EnableComp focuses on helping healthcare providers maximize revenue from complex workers' compensation claims. It achieves this by outsourcing the claims management process, including billing and collections, to a specialized partner. The core product, Enforcer, along with clinical expertise, data-driven analytics, managed care, and proprietary technology, streamlines workflows and ensures efficient handling of WC claims. Unlike broader outsourcing firms, EnableComp targets workers’ compensation specifically and uses its proprietary software and vetted processes to drive higher reimbursements and lower administrative costs for hospitals and clinics. The company’s goal is to reduce administrative burden for providers while increasing the amount of money they collect from WC claims.

Company Size

501-1,000

Company Stage

M&A

Total Funding

$5.3M

Headquarters

Franklin, Texas

Founded

2000

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Simplify Jobs

Simplify's Take

What believers are saying

  • Maureen Ladouceur's June 30, 2026 hire strengthens commercialization and enterprise sales execution.
  • Helix claims greater than 2% net revenue improvement, expanding wallet share quickly.
  • Black Book named EnableComp #1 for 2024, 2025, and 2026, reinforcing buyer trust.

What critics are saying

  • Payers keep tightening edits, prior authorization, and denial rules; margin pressure intensifies in 2026.
  • Integration risk is real after H/ROI on January 12 and Helix on August 12, 2026.
  • If hospitals insource audit and recovery analytics, EnableComp's outsourced model loses relevance.

What makes EnableComp unique

  • EnableComp owns specialized workers' compensation and complex claims workflows, not generic RCM.
  • WCAS-backed Enforcer360 and e360 RCM integrate claims, denials, and recovery across 1,000 hospitals.
  • Helix and H/ROI acquisitions deepen underpayment detection and clinical denial expertise.

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Benefits

  • Flexible Work Hours
  • Professional Development Budget
  • Unlimited Paid Time Off

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

22%

2 year growth

24%
HITshow
Aug 18th, 2026
EnableComp acquires Helix Advisory, advancing Zero Balance Review technology in its Complex Revenue Recovery platform.

EnableComp acquires Helix Advisory, advancing Zero Balance Review technology in its Complex Revenue Recovery platform. Hospitals no longer leave money on the table because a claim is too small, too complex. EnableComp(R), the leading provider of technology-driven complex revenue cycle management (RCM) solutions, today announced its acquisition of Helix Advisory, a Cincinnati-based revenue recovery firm whose technology identifies underpayments that traditional rules-based audit systems are structurally unable to catch. The investment expands EnableComp's Zero Balance Review capabilities as part of its broader platform roadmap. The acquisition strengthens EnableComp's platform with three specific capabilities: * the ability to identify underpayments that standard audit logic cannot see * clinical signal detection that flags discrepancies between how a case was coded and what a payer actually reimbursed * root-cause analytics that trace why an underpayment occurred, so clients can prevent future losses, not just recover past ones For EnableComp's hospital clients, the integration means underpayment recovery that previously required a standalone audit vendor - or that didn't happen at all because the claim fell below a manual review threshold - now runs natively inside the same platform handling their complex claims and denials. "Most recovery programs are built to find what they're told to look for. Helix's technology finds what nobody told it to look for - that's the difference between a rules engine and real intelligence," said Frank Forte, CEO of EnableComp. "Bringing that into EnableComp's platform means our clients stop leaving money on the table simply because a claim was too small or too complex for a standard audit to flag it. The work of unifying these capabilities into a single, more powerful platform is already underway - and what we are building is something the market has not seen before." Hospital underpayments represent a persistent and largely unaddressed problem across the U.S. healthcare system. According to the American Hospital Association, hospitals are underpaid by more than $130 billion annually by Medicare and Medicaid alone - and commercial payer underpayments add significantly to that figure. The majority goes unrecovered not because the revenue isn't there, but because conventional audit technology is designed around predefined rules and claim size thresholds that structurally exclude a large share of the opportunity. "The technology we built at Helix was purpose-built to find revenue that traditional recovery programs leave on the table," said Zack Higbie, founder of Helix Advisory, who joins EnableComp as vice president of Revenue Recovery Products. "Joining EnableComp means we can bring that capability and the clinical expertise behind it to a much larger base of hospitals. Our early clients, large and small, are already seeing greater than 2% net revenue improvements on revenue that was previously unrecognized or written off." EnableComp currently supports more than 1,000 hospitals nationwide and recovers approximately $3 billion annually across its Complex Claims, Complex Denials, and Complex Revenue Recovery solution suites. The company has been recognized as Black Book's #1 Specialty Revenue Cycle Management firm for complex claims and revenue integrity for three consecutive years - 2024, 2025, and 2026 - and maintains SOC 2 Type II and HITRUST e1 certification. About EnableComp EnableComp works the hardest part of the revenue cycle: complex claims, denials, and revenue recovery. The company combines 25 years of specialized expertise with AI-driven technology to uncover revenue others leave behind. Powered by Complex Revenue Intelligence(TM) and the e360 RCM(R) AI-driven platform, EnableComp helps more than 1,000 hospitals nationwide recover $3 billion annually from complex claims, denials, and other revenue recovery challenges. EnableComp has earned Black Book's top ranking in complex claims for three consecutive years, including the 2026 Complex Claims and AR Recovery Services category. The company is also a multi-year Top Workplaces honoree, and its platform is SOC 2 Type II and HITRUST e1-certified. EnableComp is backed by Welsh, Carson, Anderson & Stowe (WCAS), a New York-based private equity firm with more than four decades of experience investing exclusively in healthcare and technology companies. Learn more at EnableComp.com. Greenberg Advisors served as financial advisors to EnableComp.

SalesTech Star
Aug 12th, 2026
EnableComp acquires Helix Advisory, advancing Zero Balance Review technology in its Complex Revenue Recovery platform.

EnableComp acquires Helix Advisory, advancing Zero Balance Review technology in its Complex Revenue Recovery platform. Hospitals no longer leave money on the table because a claim is too small, too complex. EnableComp(R), the leading provider of technology-driven complex revenue cycle management (RCM) solutions, announced its acquisition of Helix Advisory, a Cincinnati-based revenue recovery firm whose technology identifies underpayments that traditional rules-based audit systems are structurally unable to catch. The investment expands EnableComp's Zero Balance Review capabilities as part of its broader platform roadmap. The acquisition strengthens EnableComp's platform with three specific capabilities: * the ability to identify underpayments that standard audit logic cannot see * clinical signal detection that flags discrepancies between how a case was coded and what a payer actually reimbursed * root-cause analytics that trace why an underpayment occurred, so clients can prevent future losses, not just recover past ones For EnableComp's hospital clients, the integration means underpayment recovery that previously required a standalone audit vendor - or that didn't happen at all because the claim fell below a manual review threshold - now runs natively inside the same platform handling their complex claims and denials. "Most recovery programs are built to find what they're told to look for. Helix's technology finds what nobody told it to look for - that's the difference between a rules engine and real intelligence," said Frank Forte, CEO of EnableComp. "Bringing that into EnableComp's platform means our clients stop leaving money on the table simply because a claim was too small or too complex for a standard audit to flag it. The work of unifying these capabilities into a single, more powerful platform is already underway - and what we are building is something the market has not seen before." Hospital underpayments represent a persistent and largely unaddressed problem across the U.S. healthcare system. According to the American Hospital Association, hospitals are underpaid by more than $130 billion annually by Medicare and Medicaid alone - and commercial payer underpayments add significantly to that figure. The majority goes unrecovered not because the revenue isn't there, but because conventional audit technology is designed around predefined rules and claim size thresholds that structurally exclude a large share of the opportunity. "The technology we built at Helix was purpose-built to find revenue that traditional recovery programs leave on the table," said Zack Higbie, founder of Helix Advisory, who joins EnableComp as vice president of Revenue Recovery Products. "Joining EnableComp means we can bring that capability and the clinical expertise behind it to a much larger base of hospitals. Our early clients, large and small, are already seeing greater than 2% net revenue improvements on revenue that was previously unrecognized or written off." EnableComp currently supports more than 1,000 hospitals nationwide and recovers approximately $3 billion annually across its Complex Claims, Complex Denials, and Complex Revenue Recovery solution suites. The company has been recognized as Black Book's #1 Specialty Revenue Cycle Management firm for complex claims and revenue integrity for three consecutive years - 2024, 2025, and 2026 - and maintains SOC 2 Type II and HITRUST e1 certification.

PR Newswire
Aug 12th, 2026
EnableComp Acquires Helix Advisory, Advancing Zero Balance Review Technology in Its Complex Revenue Recovery Platform

/PRNewswire/ -- EnableComp®, the leading provider of technology-driven complex revenue cycle management (RCM) solutions, today announced its acquisition of...

PR Newswire
Jun 30th, 2026
EnableComp appoints Maureen Ladouceur as CCO to accelerate complex revenue cycle growth

EnableComp, a complex revenue cycle management company, has appointed Maureen Ladouceur as Chief Commercial Officer to drive growth as hospitals face increasing pressure to recover complex revenue. Ladouceur began her career as a registered nurse at Thomas Jefferson University Hospitals before transitioning to healthcare technology. Most recently, she served as an Operating Partner at private equity firm Welsh, Carson, Anderson & Stowe, focusing on commercial excellence across healthcare portfolio companies. Previously, she was President at Norstella, where she built the commercial organisation and led it through acquisitions and global expansion. EnableComp provides AI-driven technology for complex claims, denials and revenue recovery, helping over 1,000 hospitals nationwide recover $3 billion annually. The company has earned Black Book's top ranking in complex claims for three consecutive years.

EnableComp
Jun 23rd, 2026
EnableComp earns 2026 USA TODAY Top Workplaces Award, extending workplace recognition streak to eight years.

EnableComp earns 2026 USA TODAY Top Workplaces Award, extending workplace recognition streak to eight years. June 23, 2026 EnableComp has been named a 2026 USA TODAY Top Workplace, a national award recognizing companies that foster outstanding workplace cultures based on employee feedback. This marks the eighth consecutive year EnableComp has earned workplace recognition, reflecting the company's sustained commitment to building an exceptional, people-first culture, and the second consecutive year it has earned the national USA TODAY designation. The award honors organizations with 150 or more employees that have created exceptional, people-first cultures. This year, more than 40,500 organizations were invited to participate. "Eight consecutive years of this recognition tell a story that no single award can capture. It means our people consistently show up, grow, and choose to stay, and that directly translates into the results we deliver for our clients. Building a culture people want to be part of is one of the most important things we do as a company," said Frank Forte, CEO of EnableComp. The winners are determined by authentic employee feedback collected through a confidential survey conducted by Energage, the HR research and technology company that has administered the Top Workplaces program since 2006. Results are calculated based on employee responses to Workplace Experience Themes, which are proven indicators of high performance. EnableComp supports employee growth through mentorship, leadership development, and career advancement opportunities, including its Emerging Leaders program. The company also supports hybrid and fully remote teams, helping employees across the country stay connected to the company's mission, clients, and one another.