Junior Customer Support Specialist

Responsibilities:

• Provide high-quality customer support to Italian and English-speaking clients.
• Build and maintain long-term, trust-based relationships with customers.
• Respond to inquiries via phone, chat, and email in a timely and professional manner.
• Handle complaints by offering clear explanations and effective solutions.
• Monitor financial markets and stay informed about relevant developments.
• Update, verify, and maintain accurate client information in the CRM system.
• Collaborate with international branches and internal departments to ensure smooth service delivery. 

Requirements:

• Fluency in Italian and English at C1/C2 or native level.
• Availability to work in a rotational shift system (between 8:00 AM and 7:00 PM).
• Strong multitasking abilities and effective prioritisation skills.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency in MS Office tools.

Nice to have:

• Previous experience in customer service.
• Understanding of financial markets and the company's core business.

What we offer:

• Stable employment based on an employment contract.
• Growth opportunities within an international FinTech environment.
• Professional training delivered by experienced financial market specialists.
• A clear career development path supported by regular feedback.
• Hybrid work model (2 days in the office, 3 days remote).
• Team-building and integration events.
• Equipment tailored to your needs. 
• A comprehensive benefits package including private medical care, cafeteria platform, sports card, language learning platform, and meal co-financing.