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AB InBev

Brews, markets, and distributes beverages globally

Junior Customer Experience Specialist - German

Customer SupportUpdated on Nov 14
Full-timePrague, CzechiaIn-person

About the Job

Requirements

  • Fluency in German at C1 level and English, written and spoken, is essential.
  • Comfort working with Microsoft Office.
  • Curiosity, proactivity, willingness to learn, organization, confident communication, and taking initiative are expected.

Responsibilities

  • Support customers via phone, email, and other communication channels by answering questions and finding suitable solutions.
  • Own customer requests and issues, including urgent cases, and follow them through to resolution.
  • Collaborate with colleagues in Sales, Logistics, Credit Management, Marketing, and Operations to resolve customer challenges.
  • Review customer data, identify trends, and help determine how to improve the customer experience.
  • Contribute ideas, projects, and process improvements to make the customer journey smoother.

About the Company

AB InBev

Brews, markets, and distributes beverages globally

AB InBev is a multinational brewer and beverage company with a portfolio of more than 400 beer brands, including Budweiser, Corona, Stella Artois, Leffe and Hoegaarden, plus non-alcoholic drinks. It operates breweries, packaging, and distribution across the Americas, Europe, Africa, and Asia-Pacific, producing and delivering beer and other beverages to markets around the world. Its products are created through large-scale brewing and then packaged, marketed, and distributed through its global network. The company differentiates itself through its extensive brand lineup, geographic reach, and ongoing investments in packaging, digital products, and sustainable brewing practices, including programs for agriculture, water stewardship, energy and emissions reduction, and responsible drinking. AB InBev’s goal is to lead the world’s beer and beverage categories by growing its brands responsibly, expanding distribution, and making its operations more sustainable over time.

Company size
10,001+
Company stage
IPO
Headquarters
Leuven, Belgium
Founded
1952

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