AirTrunk

Manages hyperscale data centers for cloud

Data Centre Operations Director

Facilities ManagementConfirmed live in the last 24 hours

Full-timeMalaysiaNo salary listedIn-person

About the Job

Requirements

At least 8 years of experience in a critical operational environment and at least 2 years in a senior operations role are required.
Fluency in English and another local language is required.
A bachelor's degree in engineering, ideally electrical engineering, is required.
Experience leading a technical team and building team camaraderie and a positive culture is required.
Experience working for a data centre operator and previous hyperscale experience are required.
The candidate must be able to lead a highly technical team and engage in robust discussions with technically competent partners and customers.
The candidate must be familiar with the ITIL framework and its application in a data centre.

Responsibilities

Lead Operations teams, including Senior Technical Services Managers, Technical Services Managers, Building Services Managers, Site Facilities Management Teams, Smart Hands, and third-party facilities management service providers.
Assist in maintaining and developing the Operations philosophy of high availability, long-term efficiency, and first-class customer service.
Oversee handover and operational readiness of new capacity.
Apply governance frameworks covering engineering practices, safe control of works, vendor and contract management practices, and commercial and financial matters.
Execute data centre operations, including operation, maintenance, and repair of services and mission-critical systems supporting 24x7 operations, to achieve uptime and compliance with customer service-level agreements across the facilities under the city-wide remit.
Supervise integration of construction activity with internal and external construction resources and ensure system design, installation, and testing adhere to operational standards.
Attend witness testing of equipment during commissioning to validate operating sequences and receipt of operational documentation.
Identify, evaluate, and implement operational strategies to achieve high availability and operational efficiency.
Manage third-party outsourced facilities management services.
Be responsible for local change-management processes.
Lead a team to schedule and complete planned and emergency maintenance events.
Lead property incidents, including technical, operational, and security incidents; facilitate emergency response procedures, resource coordination, customer communication, post-event root-cause analysis, and ongoing problem management.
Deliver accreditation to compliance initiatives, including ISO 27001 and SOC 2.
Ensure compliance with local environmental, building, fire, electrical, mechanical, and safety regulations.
Develop customer relationships and act as an escalation point during emergency events and day-to-day operations.
Oversee data centre services such as Smart Hands, customer installations, and service requests within agreed timeframes.
Manage service contracts to ensure compliance with maintenance standards, operational requirements, and agreed annual CAPEX/OPEX budgets.
Develop and manage OPEX/CAPEX budgeting, forecasting, and reporting.
Assist with the purchase order/accounts payable process to ensure alignment with financial control procedures.
Identify improvements that generate operational and financial efficiencies, including developing and presenting supporting business cases.
Supervise operational metrics and data, and analyse risks for strategic direction and control, day-to-day reporting, and long-term trend analysis.

Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company?

AirTrunk is a hyperscale data centre company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering the digital infrastructure that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.

Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning…

Come join the A-Team at AirTrunk, where the cloud meets the ground.

A Snapshot

As the Data Centre Operations Director, you will report to the Regional Data Centre Director – South Asia,and work closely with the rest of the Operations team, making your mark in a number of ways:

Lead the Operations teams, including the Senior Technical Services Managers, Technical Services Managers, Building Services Managers, Site Facilities Management Teams, Smart Hands & 3rd party FM (Facility Management) Services providers

Assist maintain and develop the AirTrunk Operations philosophy of high availability, long term efficiency and first-class customer service

Oversee handover and operational readiness of new capacity

Apply the following governance frameworks:

Engineering practices

Safe control of works

Vendor and contract management practices

Commercial and financials

Your Day to Day

Execute all aspects of data centre operations including the operation, maintenance and repair of services and mission critical systems supporting a 24x7 data centre operation to achieve 100% uptime and compliance with customer SLAs (Service Level Agreements) within all facilities under your city-wide remit

Supervise integration of construction activity, in coordination with internal and external construction resources, and ensure system design, installation & testing adhere to operational standards

Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation

Identify, evaluate, and implement operational strategies to achieve the highest level of availability and operational efficiency for the data centre

Manage 3rd party outsourced FM Services

Be responsible for local change management processes

Lead a team to schedule and complete all planned and emergency maintenance events

Lead all incidents at the property including technical, operational and security, facilitate emergency responses procedures, resource coordination, customer communication, post event root cause analysis and ongoing problem management

Deliver accreditation to various compliance initiatives, including, but not limited to, ISO 27001 and SOC2

Ensure compliance with local regulatory requirements including environmental, building, fire, electrical, mechanical, and safety

Develop relationships with customers and function as an escalation point during emergency events and day-to-day operations

Responsible for the execution of data centre services such as smart hands, customer installations and service requests within agreed timeframes

Manage service contracts ensuring compliance with maintenance standards, operational requirements and agreed annual CAPEX/OPEX budgets

Develop and manage the OPEX/CAPEX budgeting, forecasting, and reporting requirements

Assist in the PO/AP process to ensure alignment to financial control procedures

Identify improvements that generate operational and financial efficiencies including the development and presentation of the supporting business case

Supervise operational metrics, data and analyse risks for strategic direction and control for both day-to-day reporting and long-term trend analysis

Requirements

8+ years of experience in a critical operational environment and a minimum of 2 years in a senior operations role

Fluent in English and another local language

Bachelor’s engineering degree (ideally electrical engineering)

Proven experience leading a technical team with the ability to continue building the team camaraderie and positive culture

Experience working for a data centre operator and previous hyperscale experience

Strong leadership skills to lead a highly technical team as well as engage in robust discussions with technically competent key partners and customers

You are flexible, forward-thinking, and adaptable

Excel at communication; you can deliver effective presentations on data centre operations to customers, peers, and management

Familiar with the ITIL framework and its application in a data centre

The AirTrunk Culture

Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.

The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.

Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.

Now’s your chance to Grow@Hyperscale.

**To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes.**

About the Company

AirTrunk

Manages hyperscale data centers for cloud

AirTrunk builds and runs large-scale data center campuses in the Asia-Pacific and Japan region to support cloud computing, content delivery, and large enterprise clients. Its hyperscale facilities house the physical infrastructure—space and power—needed for cloud services, delivering reliable, energy-efficient data center capacity under long-term lease contracts with major cloud providers. The company designs, constructs, and operates these campuses to provide scalable, predictable infrastructure for customers who require substantial storage and processing capacity. AirTrunk differentiates itself by focusing on APJ regional expertise, large-scale campus design, and emphasis on reliability and energy efficiency to meet hyperscale demand. Its goal is to accelerate the growth of cloud services across the APJ region by offering scalable, sustainable digital infrastructure through long-term partnerships with cloud service providers.

Company size: 501-1,000
Company stage: Debt Financing
Total funding: $9.9B
Headquarters: Sydney NSW, Australia
Founded: 2015

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