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Coates Group

End-to-end digital signage for QSRs

Technical Project Manager / Delivery Lead

Full-Time
$57.20 - $65/hr+ Annual bonus program
Senior
Chicago, IL, USA
Hybrid
Project & Program ManagementProject Management

About the job

Requirements
  • Relevant tertiary qualifications or certifications within Project Management, Agile, and/or IT.
  • At least 7 years of project management experience delivering complex, enterprise-grade digital applications or solutions.
  • Knowledge of solution architecture for digital solutions.
  • Experience delivering software projects with budgets of $3 million or more.
  • Experience presenting to senior executive stakeholders is mandatory.
  • Experience delivering technical projects across multiple streams of work.
  • Experience with software project management across all phases of the software development life cycle, delivering multiple projects from inception to completion.
  • Experience within Agile and waterfall software delivery.
Responsibilities
  • Drive the successful delivery of technology projects by proactively managing risks and minimizing variance, ensuring alignment with project goals from initiation through closure.
  • Define and document project deliverables and timelines, holding all stakeholders accountable for their specific responsibilities.
  • Develop, maintain, and report on squad progress throughout the software development life cycle and/or project plan, ensuring coverage of all technical tasks and achievement of agreed milestones.
  • Actively lead scrum teams, manage sprints and Agile cadences, oversee the end-to-end project schedule, and deliver key milestones.
  • Participate in working groups and steering committees to ensure risks and issues are escalated promptly through appropriate channels and drive effective decision-making.
  • Manage project execution through risk and issue management, project monitoring, tracking and reporting, workflow management, quality assurance, change management, and communication management.
  • Manage cross-stream internal and external project dependencies.
  • Understand technical deliverables and align them effectively to business objectives.
  • Review functional specifications, solution designs, and user stories to ensure business and technical requirements are mapped, dependencies are identified, and a clear critical path is established for planning and delivery.
Desired Qualifications
  • Exposure to C-suite stakeholders.
  • Previous experience as a technical business analyst, product owner, or developer.

About the company

Coates Group provides digital signage and customer experience solutions for Quick Service Restaurants. It offers digital menu boards, self-service kiosks, and content management systems, along with hardware, software, installation, and ongoing support. The system combines displays and interactive kiosks with a central content platform to create, schedule, and push menus and messages across multiple locations, while technicians install and maintain the setup. Its goal is to help QSR brands improve the customer experience and drive sales by offering end-to-end, location-wide digital signage management for large chains and independents.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Newtown Township, Pennsylvania

Founded

2003

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Simplify's Take

What believers are saying

  • Coates updated its site on August 25, 2026, emphasizing AI-driven drive-thru experiences.
  • McDonald’s ANZ used Coates at 800-plus locations and 1,000-plus storefronts.
  • Digital Signage Today listed Coates among 2026 top digital signage software providers.

What critics are saying

  • McDonald’s five-year CMS agreement expires in 2027, threatening a huge revenue pillar.
  • Acrelec still competes for hardware on the same McDonald’s program.
  • Samsung and signageOS transitions commoditize Switchboard, squeezing margins and renewal leverage.

What makes Coates Group unique

  • Switchboard™ CMS is McDonald’s sole global content platform, standardizing 50 markets.
  • Coates bundles hardware, software, installation, and support for QSR rollouts.
  • Coates has 60 years in signage and restaurant deployments, reducing rollout risk.

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Benefits

  • Performance Bonus
  • Flexible Work Hours
  • Paid Sick Leave

Company News

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Aug 11th, 2022
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Coates Group, a global technology company specializing in digital merchandising solutions, was named as McDonald’s single global Digital Menu Board (DMB) Content Management System...

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To achieve this, Coates Group is proud to introduce a new program called ‘Thrive’, enabled by its People & Culture team, which reinforces the value of employee mental health and well-being through a range of initiatives and activities for 2022 and beyond.

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Coates has launched its latest campaign via The Royals, launching its new brand platform: ‘Coates.