Business Development Representative
About the job
- A minimum of 2 years of professional experience in sales or business development, or full-cycle sales experience.
- Salesforce experience.
- Cold-calling experience.
- Strong customer communication, empathy, and integrity.
- Ability to meet and exceed quota and goals.
- Prior knowledge of the SaaS business landscape.
- Quarterly travel for internal meetings and regional or global events is required.
- Strategize closely with Account Executives to engage key personas within targeted accounts, set qualified prospect meetings, and build targeted pipeline within the assigned territory.
- Foster relationships through outbound engagement with prospective customers via email, calls, social media, and in-person events, using sales and marketing tools including Salesforce and Outreach; make 50–100 calls per day.
- Collaborate with peers in the BDR organization to share best practices and success stories.
- Develop qualified leads through targeted outreach and qualification of inbound marketing leads.
- Work on marketing and social media programs designed to build new opportunities.
- Experience in the cyber or SaaS industries is preferred.
- A bachelor's degree is ideal.
About the company
ServiceNow builds cloud software that helps large organizations manage work across IT, customer service, human resources, and security. Its applications handle tasks such as resolving support tickets, onboarding employees, and responding to customer requests. Businesses configure forms, approval steps, and automation through visual tools on a common platform, connecting existing systems and using AI to assist workers or carry out tasks. The company sells subscriptions to its applications and platform, with professional services helping customers implement and use the software. Founded in 2004, ServiceNow is headquartered in Santa Clara, California.
Company Size
10,001+
Company Stage
IPO
Headquarters
Santa Clara, California
Founded
2004
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Simplify's Take
What believers are saying
- Subscriptions grew: ServiceNow reported $3.877 billion in subscription revenue for the June 2026 quarter, up 24.5% year over year.
- Hybrid work is established: ServiceNow says most staff have flexible arrangements, requiring two or more office days weekly.
- Security work expanded: the April 2026 Armis acquisition added protection for industrial equipment, medical devices, and connected hardware.
What critics are saying
- Subscription margins narrowed: in June 2026, ServiceNow kept 73.5% of subscription revenue after direct costs, versus 80% a year earlier.
- Remote roles limit relocation: ServiceNow requires staff to remain within their employment state, province, region, or country.
- Older versions lose support: ServiceNow supports two release families and schedules upgrades for customers who fall behind.
What makes ServiceNow unique
- Customers get separated systems: ServiceNow assigns each customer its own software instance and database, unlike shared tenant designs.
- Outages get business context: ServiceNow's configuration database maps servers and applications to the business services depending on them.
- Customers choose upgrade timing: ServiceNow's separate instances let enterprises schedule releases independently from other customers.
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Benefits
- Generous family leave
- Flexible PTO
- Matched Donations
- Retirement benefits
- Annual learning stipends
- Paid volunteer time