Application Service Desk Specialist

Job Description

Ever wondered what it feels like to be an Application Service Desk Specialist in Netcompany?

We are looking for a skilled Application Service Desk Specialist (Exchange, Teams, SharePoint, Power BI etc. ) to join our team. In this role, you will be responsible for resolving intermediate-to-advanced support tickets across our Microsoft ecosystem—with a specific focus on Exchange, Teams, SharePoint Online and Power BI support.

Additionally, you will play an active role in providing day-to-day guidance, knowledge sharing, and on-the-job support to elevate the technical skills of our existing team members.

As an Application Service Desk Specialist you will:

• Act as the core technical contact for logging, tracking, and resolving M365 support requests using enterprise ticketing tools (e.g., Jira Service Management, ServiceNow).
• SharePoint Online Management: Administer sites, solve complex access/permission inheritance issues, troubleshoot OneDrive sync errors, manage document libraries, and restore version histories.
• Power BI Support: Manage Power BI user licensing, workspace access permissions, report sharing issues, and assist users with basic data source connection errors.
• M365 & Cloud Administration: User provisioning, mailbox management, and security troubleshooting in Exchange Online, Microsoft Teams, Entra ID (Azure AD), and Microsoft Intune (device management).
• Team Support & Knowledge Sharing: Provide practical, hands-on guidance to existing team members, documenting solutions and standard operating procedures (SOPs).
• Ensure timely resolution of tickets within established Service Level Agreements (SLAs).

Qualifications

What would make you a fit for the role:

• Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• 2–3 years of proven experience in an IT Support / Service Desk role focused on Microsoft 365.
• Strong hands-on experience with Exchange, Teams & SharePoint Online (site architecture, permissions, and troubleshooting).
• Working knowledge of Power BI (workspace management, licensing, and basic report support).
• Experience with ITSM / Ticketing platforms such as Jira, ServiceNow, or any other related platform.
• Solid experience with Entra ID (Azure AD), Exchange Online, Microsoft Teams, Microsoft Intune, and MFA configuration.
• Excellent problem-solving, communication, and interpersonal skills for active peer training.
• Fluency in English (written and spoken).
• Microsoft Certifications (e.g., Microsoft 365 Certified: Fundamentals or Enterprise Administrator) are considered a strong plus.

Additional Information

Being a part of the Netcompany team, you will be provided with: 

• The opportunity to work in a modern environment & in a hybrid working model
• A seamless onboarding experience and a buddy to support you on your first steps
• A competitive compensation & benefits package
• Health and life insurance program
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany in Athens, you will be part of a vivid team of 2,300+ tech professionals. When at the office, you'll have the flexibility to work from our three modern, sustainable, and state-of-the-art offices!

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/