Delta Electronics

Manufactures RF, microwave interconnect solutions

Customer Sales Support

Supply Chain ManagementConfirmed live in the last 24 hours

Full-timeHelmond, NetherlandsNo salary listedIn-person

About the Job

Requirements

At least 3 years of experience as an Order Processor and in Customer Sales Support.
Knowledge of SAP transactions and Microsoft Office software, including PowerPoint, Excel, Word, and Outlook.
Excellent verbal and written communication in English.
Ability to work under pressure, prioritize tasks, and solve problems.
Business operations awareness and sensitivity, including the ability to make quick judgments for differing customer requests and an international mindset.
Ability to manage different stakeholders independently and produce high-quality work.

Responsibilities

Receive, check, and process customer orders in SAP, and check or confirm delivery dates.
Follow up with customers or internal departments regarding missing or incorrect data.
Monitor the customer order backlog and proactively initiate expedites to meet customer requested delivery dates.
Manage customer forecasts, analyze forecast demand against actual orders, and coordinate relevant actions with supply chain, sales, and customers.
Create shipments in SAP and release them to the warehouse; coordinate shipment issues with the warehouse and prepare shipping documents.
Coordinate special shipping arrangements with the warehouse, transportation companies, and the supply chain management team.
Issue invoices and pro forma invoices; review accounts receivable, follow up on overdue invoices, and process logistics invoices.
Support customer inquiries about availability, pricing, and product information; create and maintain customer master data; maintain and update customer pricing data in SAP/SPS; and build and maintain customer relationships.
Respond professionally, promptly, and courteously to inbound and outbound call inquiries.
Initiate outbound calls to respond to inquiries and follow up on previous contacts.
Ensure high customer satisfaction.

Desired Qualifications

Experience in a similar industrial market segment is a plus.
Knowledge of another European language is preferable.

Job Description

We are looking for a Costumer Support to grow our business in the EMEA region.

You are a service-oriented person who understand the costumers’ needs and work effectively across culture. With your knowledge and experience, you contribute to the enlargement of our EMEA market presence by supporting our Sales team and other departments.

Responsibilities:

Receive, check and process customer orders to SAP, check/confirm delivery date
Follow-up with customers or internal departments on missing or incorrect data
Monitor customer order backlog and pro-actively initiate expedites with the objective to meet Customer Requested Delivery date.
Manage customer forecast, analyze forecast demand against actual orders, and coordinate relevant actions with supply chain, sales and customer.
Create shipment in SAP and release to warehouse, coordinate with warehouse for shipment issue. Prepare shipping document
Co-ordination of any special shipping arrangement with warehouse/transportation Company and SCM team
Issue invoice and proforma invoice. Review AR/ follow up overdue invoice and process logistic invoice
Sales Support: support customers’ inquiries (availabilities, price, product information etc.), create and maintain customer master data, maintain/update customer price data in SAP/SPS, build and maintain a good relationship with customers
Respond to Inbound/Outbound Call Inquiries in a professional, friendly and timely manner
Initiate outbound calls to respond to inquiries and to follow-up with previous contact
Ensure high customer satisfaction

Qualifications

Expected to have excellent verbal, written communication in English and knowledge of any other European language is preferable
Minimum 3 years of experience as Order Processor and Customer Sales Support. Experience in similar Industrial Market Segment will be considered as a plus
Ability to work under pressure as well as prioritizing and problem-solving attitude
Business operation awareness & sensitivity: ability to make quick judgments to suit differing customers’ requests and international mindset
A strong team player who is also able to manage different stakeholders independently with high self-quality work
SAP transactions and Office Software knowledge (Power Point, Excel, Word, Outlook) are mandatory
Good communication and organizing skills

Additional Information

https://careers.smartrecruiters.com/DeltaElectronics?

About the Company

Delta Electronics

Manufactures RF, microwave interconnect solutions

Delta Electronics Manufacturing Corp. makes RF, microwave, and millimeter-wave interconnects for aerospace, defense, medical, telecom, and other markets. Its products include cable assemblies, transmission lines, and integrated connectorized housings, produced with in-house design and manufacturing capabilities such as 2D/3D modeling, ANSYS HFSS simulations, CNC turning/milling, heat treating, and plating. It differentiates itself through the Delta Difference—a focus on purpose, process, people, and products/solutions, along with close customer collaboration and globally consistent lean manufacturing from prototype to full production. Its goal is to deliver enhanced electrical and mechanical performance and a high-quality, consistent product experience by tightly aligning design and manufacturing to customer requirements across DC–65 GHz and beyond.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Beverly, MA
Founded: 1955

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