Senior Product Manager
Docusign
Senior Product Manager
Docusign
Runs electronic signing and agreement workflows
Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
As the Product Manager for the commerce platform, you will identify opportunities, develop the product roadmap and deliver the capabilities to drive customer satisfaction and maximize revenue generation opportunities. This role must be able to discover and analyze customer pain points, opportunities, and synthesize them into clear product requirements and roadmaps. You will be responsible for developing the product strategy and a product roadmap that extends across multiple surfaces in the commerce space. You'll shape Docusign's commerce platform and develop capabilities that will drive the next chapter of growth for Docusign with focus on how our customers try our products, buy our products, and manage their subscriptions with Docusign.
This position is an individual contributor role reporting to the Director, Product Management, Commerce Platform.
Responsibility
Define commerce capabilities that enable customers to self-serve, try, buy, and manage their subscription
Drive new customer acquisition, expansion, and retention across all commerce channels
Develop and maintain a product roadmap that aligns with the company's strategic goals and OKRS
Prioritize features and initiatives based on business impact and available resources
Collaborate with cross-functional teams, including marketing, customer success, engineering, design, and sales, to define product requirements and prioritize features
Document clear requirements and use cases to be passed on to UX and Engineering teams and drive product initiatives from concept to launch, ensuring timely and successful delivery of new features and enhancements
Use a combination of qualitative and quantitative data insights, as well as industry best practices to prioritize opportunities across Docusign's customer journey
Utilize data analytics and metrics to assess product performance, identify trends, and make data-driven decisions
Monitor KPIs related to revenue, conversion, and other relevant metrics
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
Basic
BA/BS in Marketing, Business, Design and Engineering
8+ years of experience in digital product management
5+ years of experience having worked directly with UX, Engineering, and Testing teams
Experience driving complex projects across a large, cross functional organization
Preferred
MBA/MA
Familiarity with the product led growth customer journey for SaaS and the commercial models of leading SaaS products
Ability to incorporate industry best practices into your product requirements
Excellent written and verbal communication skills, with an ability to communicate with a wide range of team members and job functions, including executives
Ability to lead through influence across teams
Demonstrated ability to analyze data from a variety of sources, identify key insights, spot optimization opportunities, and inform product decisions, with a bias towards building capabilities that scale and a focus on execution
Comfortable wearing multiple hats and working in the details across varying disciplines
AI-fluency, can use LLMs and agents as a force multiplier of your work
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Based on applicable legislation, the below details pay ranges in the following locations:
California: $146,400.00 - $235,375.00 base salary
This role is also eligible for the following:
Global benefits provide options for the following:
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.
AI in Our Hiring Process
At Docusign, we embrace technology to enhance efficiency and create a better candidate experience. We may record or transcribe interviews using enterprise AI tools to assist with meeting notes and interview documentation so our teams can stay fully engaged in the conversation. All hiring decisions remain 100% human-led. You have the right to opt out at any time by notifying your recruiter or interview team, with zero impact on your candidacy.
We encourage using AI tools to research and prepare beforehand. However, to ensure an authentic evaluation, live AI assistance or external recording bots during interviews are not permitted.
Applicant and Candidate Privacy Notice
This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
#LI-Hybrid #LI-GM1
Docusign runs electronic signing and agreement management software for businesses, letting people approve contracts online and track the steps around each agreement. Its eSignature product routes documents to signers and records who signed, while contract lifecycle tools organize preparation, negotiation, and approvals. The Intelligent Agreement Management platform stores contracts in a searchable repository and uses AI to extract terms and connect agreement data to business workflows. Customers use its web applications or embed signing through APIs, and pay for subscriptions based on users, features, and document allowances. Docusign was founded in 2003 and is headquartered in San Francisco.
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