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Snappi

ECB-licensed EU neobank with 24/7 support

Banking Operations Administrator

Retail & Commercial BankingUpdated on Nov 13
Full-timeIoannina, Greece€18k - €26k /yr

About the Job

Requirements

  • A bachelor's degree in Finance, Economics, or Business, or equivalent banking experience.
  • Three years of experience in the banking sector.
  • General knowledge of seizure orders and the related framework, including e-seizures and unseizable accounts.
  • General knowledge of retail lending, including consumer loans, Pay Later, and the loan lifecycle.
  • General understanding of payments and funds transfers, including SEPA, SEPA Instant, TARGET/T2, DIAS, and PSD2.
  • General awareness of anti-money laundering and sanctions screening.
  • Basic understanding of card payments, including card schemes and disputes or chargebacks.
  • Working knowledge of GDPR in a banking context.
  • Advanced knowledge of Microsoft Office.
  • Fluent Greek and English.
  • Strong attention to detail and a control mindset.
  • Clear verbal and written communication and strong collaboration skills.
  • Problem-solving ability and capacity to work in a fast-paced environment.

Responsibilities

  • Manually onboard merchants and open and close accounts, handling individual-account exceptions.
  • Monitor reconciliation and settlement of Snappi transactions.
  • Issue account statements and certificates, such as interest income certificates.
  • Handle queries about account fees and pricing, and exceptions involving account access or deposit interest.
  • Process seizure orders, including e-seizures from AADE, e-EFKA, courts, and other creditors.
  • Support customer transfer requests, including recalls, reversals, investigations, and Verification of Payee queries.
  • Conduct first-level reviews of transfer exceptions and alerts, escalating cases to the Funds Transfers and AML teams.
  • Handle customer-service requests related to consumer lending.
  • Process Pay Later returns, disputes, and exceptions.
  • Prepare Pay Later and Early Salary statements and support future loan products.
  • Handle first-level card-related requests from Customer Service and escalate cases to the Cards team.
  • Prepare operational and regulatory reporting for the covered areas.
  • Document procedures and improvements, including opportunities for automation.
  • Participate in user acceptance testing of new features and products with Product and IT.

About the Company

Snappi

ECB-licensed EU neobank with 24/7 support

Snappi is a European-licensed neobank that operates a fully digital, mobile-first bank in Greece, offering Greek IBAN accounts, virtual and physical debit cards, SI- DIAS/IRIS payments, and zero-fee banking for Greek tax residents. Deposits are protected by EU banking protections. The service runs through a mobile app with 24/7 live human customer support and no reliance on bots. It began as a joint venture between Piraeus Bank and Natech and officially launched in September 2025, with strategic goals to serve all of Greece and later expand across the EU, including launching a Buy Now, Pay Later feature. Its approach includes transparent pricing, local and cross-border transfers, and aims to reach underbanked populations while competing with other neobanks by combining ECB licensing, human-centered support, and a focus on Greek-specific payments and services.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Greece
Founded
2022

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