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Channel Talk

AI-powered customer messaging and CRM platform

Sales Operations Specialist

Sales OperationsConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listed

About the Job

Requirements

  • Minimize customer churn during renewal negotiations, secure favorable terms, and bring renewals to timely close.
  • Handle detailed processes such as quotations, payments, and contracts accurately and comprehensively.
  • Use metrics such as revenue and conversion rates to determine priorities.
  • Identify inefficiencies in recurring work and seek to improve them through automation and standardization.
  • Adapt quickly to changing strategies and proactively identify work beyond assigned tasks.
  • Communicate credibly with customers and explain complex matters clearly.

Responsibilities

  • Support the end-to-end closing process for quotations and contracts in new and renewal sales.
  • Accurately and promptly handle customer payment setup and contract completion.
  • Plan automation across sales operations from quotation and contracting through payment and renewal, and collaborate with the team to enable sales staff to focus on customers instead of repetitive tasks.
  • Manage the contract pipeline using data from systems such as Salesforce, and refine the team's operating standards and contract criteria.

Desired Qualifications

  • Experience operating contract processes in B2B contract management, sales operations, or sales support.
  • Hands-on experience with CRM systems such as Salesforce, e-signature tools such as DocuSign or Modusign, and quotation or payment tools.
  • Experience designing quotation or contract templates or standardizing approval processes.
  • Experience automating or improving sales operations using no-code tools, scripts, or data dashboards.
  • Experience using AI tools such as ChatGPT or Claude to improve document drafting and review.

About the Company

Channel Talk

AI-powered customer messaging and CRM platform

Channel Talk is an AI-powered customer-messaging and CRM platform that offers a website chat widget, a unified inbox for conversations, AI chatbots and automation, CRM marketing, and team messaging, with integrations to channels like WhatsApp. It centralizes customer messages across websites and messaging apps into one interface, where bots can respond and automate tasks, while teams coordinate marketing and sales. It originated from Channel Corporation (formerly Zoyi) in South Korea and serves customers in Korea, Japan, and other markets. The goal is to improve customer engagement and support by simplifying conversations and automating routine tasks across channels.

Company size
201-500
Company stage
Late Stage VC
Total funding
$43.7M
Headquarters
Seoul, South Korea
Founded
2014

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