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Copeland

Manufactures energy-efficient HVACR compressors and components

Engineer 1 Technical Services

Customer SupportConfirmed live in the last 24 hours
Full-timeQuezon City, Metro Manila, PhilippinesNo salary listed

About the Job

Requirements

  • Strong written and verbal English communication skills.
  • Technical aptitude and comfort using various digital tools and systems.

Responsibilities

  • Provide technical assistance to customers by phone, email, and chat, answering internal and external customer inquiries with high quality and service.
  • Identify devices appropriate to customers' monitoring needs.
  • Create visual troubleshooting or installation guides, including technical drawings, work instructions, and troubleshooting guides.
  • Create a case record for every customer interaction for review and reporting.
  • Manage user accounts for the Tracker Oversight, Logger Oversight, and Proact GMS in-transit solutions platforms.
  • Manage devices across product lines, including activation and deactivation, subscriptions, customer assignments, and configurations such as logging, dual visibility, and launching.
  • Simulate issues using local setups and stations to support customer troubleshooting.
  • Conduct online support sessions using TeamViewer or Microsoft Teams.
  • Review and scan logs retrieved from engineering platforms, including Kore, Oversight, Azure, AT&T, and REFCON.
  • Triage cases for escalation to local and global resources, including Product Management and Engineering.
  • Handle other cargo- and marine-related requests involving hardware and software.
  • Participate in functional cross-training across business teams and departments.
  • Document frequently asked questions and contribute knowledge-base articles, Kaizen documentation, work instructions, and troubleshooting guides.
  • Work with the team on system and process improvements and other value-added projects identified by senior or lead staff.

Desired Qualifications

  • An engineering degree, preferably in Mechanical Engineering, Electronics, Electrical Engineering, or Management Engineering.

About the Company

Copeland

Manufactures energy-efficient HVACR compressors and components

Copeland provides energy-efficient heating, cooling, and refrigeration components for HVACR systems, focusing on compressors, controls, and related parts. Its products help OEMs, distributors, contractors, and end users operate HVACR systems with lower energy use and reduced environmental impact. The company differentiates by specializing in end-to-end HVACR components and sustainable climate solutions, emphasizing energy efficiency and environmental responsibility. Its goal is to help customers lower energy consumption and carbon emissions across residential, commercial, and industrial applications.

Company size
5,001-10,000
Company stage
Grant
Total funding
$2.5M
Headquarters
St. Louis, MO
Founded
1921

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