Guest Services Officer

Mandarin Oriental The Landmark, Hong Kong is looking for a Guest Services Officer to join our Front Office team. 

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Intimate, contemporary and stylishly placed in Hong Kong’s financial and fashion address, Mandarin Oriental The Landmark, Hong Kong sets the standard for luxury lifestyle sophistication, offering tranquil retreat for business and leisure travelers alike with its 111 spacious rooms and suites designed by Joyce Wang. Recognized as one of the city’s most premium dining destinations with the triumph of eight Michelin stars on the 7th floor, the Hotel is currently partaking in a transformative project of the LANDMARK complex and poised to elevate exceptional lifestyle experiences in 2026.

About the job 

Based at Mandarin Oriental The Landmark, Hong Kong within Rooms Division in Hong Kong, the Guest Services Officer is responsible for providing superior guest services in line with corporate standards at all times. The Guest Services Officer reports to the Front Office Manager. 

As Guest Services Officer, you will be responsible for the following duties:

• Greet and escort guests to rooms promptly

• Provide quality service, with co-workers, to the guests by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout the stay

• Arrange fulfilment of guest services by working with the Concierge staff, Housekeeping, Reservations and Room Service

• Demonstrate teamwork by cooperating and assisting co-workers as needed

• Continuously strive to meet Front Office objectives, i.e. up-selling, express check-out, guest history preferences, restaurant reservations, etc.

• Ensure Room assignment is in line with guest requests at check in stage.

• Perform any other reasonable duties as required by the department head from time to time

• Provide quality service to all guests by responding to their requests promptly, efficiently, and courteously at all times.

As Guest Services Officer, we expect from you:

• Minimum 1 year of relevant working experience and similar capacity in a luxury hotel and hotel group

• Degree holder in Hospitality Management or related discipline

• A proven record in operating high-end operations with high quality service

• Service oriented with excellent communications and interpersonal skills

• Well versed in MS Word, Excel, PowerPoint and Chinese Word Processing

• Proficient in spoken English, Cantonese and Mandarin, knowledge of other language is an advantage

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. 

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