Consumer Direct Care Network

Provides self-directed in-home personal care

HR Benefits & Leave Manager

Compensation & BenefitsConfirmed live in the last 24 hours

Full-timeRemote in USANo salary listedRemote

About the Job

Requirements

Seven or more years of progressive experience in benefits and leave administration, including advanced experience with ADA, FMLA, PFML, PWFA, and disability coordination.
Two to three years of supervisory or team lead experience.
Extensive knowledge of multistate benefits and leave requirements.
Experience using HRIS platforms.
Ability to manage complex benefits, leave, accommodation, and disability cases and mentor team members.
Strong analytical, reporting, and presentation skills.
Strong organizational skills and attention to documentation, data accuracy, and compliance.
Ability to work flexible and/or extended hours as needed to meet job requirements.
Ability to pass required background screening.
Employees working in a remote or hybrid position must provide their own reliable internet.

Responsibilities

Lead administration of all employee benefits programs and ensure compliance with applicable federal, state, and local requirements.
Oversee leave programs, including FMLA, PFML, ADA, and PWFA accommodations, disability, maternity, and personal leave.
Serve as the primary escalation point for complex leave, accommodation, and disability cases.
Lead, coach, and develop the Benefits & Leave team through training, feedback, and performance management.
Ensure accuracy of benefits eligibility, enrollments, payroll deductions, and vendor file integrations.
Lead annual open enrollment planning, communications, execution, and post-event review.
Manage relationships with benefits carriers, brokers, and third-party administrators; resolve issues and monitor vendor performance.
Recommend updates to benefits and leave policies to support ongoing compliance and effective administration.
Oversee federal, state, and local regulatory reporting and required submissions.
Conduct internal audits of benefits and leave processes, identify risks, and implement corrective improvements.
Develop and maintain standard operating procedures, process documentation, and team workflows.
Develop key performance indicators, program analytics, and reports for HR and executive leadership.
Lead process improvement initiatives that strengthen efficiency, accuracy, compliance, and the employee experience.
Advise HR partners, managers, and employees on benefits, leave programs, and workplace accommodations.
Ensure consistent documentation, case management, and data integrity across benefits and leave processes.
Perform other duties as assigned.

Desired Qualifications

Workday experience is preferred.

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

The HR Benefits & Leave Manager provides strategic leadership and operational oversight for the organization’s employee benefits and leave programs. This role ensures compliance with federal, state, and local requirements while directing program administration, vendor performance, process improvement, and regulatory reporting. The Manager leads the Benefits & Leave team and serves as the organization’s subject matter expert for benefits, leave administration, disability coordination, and ADA and PWFA accommodations. The role partners with HR leadership to develop and execute benefits strategy and improve service delivery, accuracy, and the employee experience.

JOB DUTIES

Leads the administration of all employee benefits programs and ensures compliance with applicable federal, state, and local requirements.
Oversees all leave programs, including FMLA, PFML, ADA, and PWFA accommodations, disability, maternity, and personal leave.
Serves as the primary escalation point for complex leave, accommodation, and disability cases.
Leads, coaches, and develops the Benefits & Leave team through training, feedback, and performance management.
Ensures the accuracy of benefits eligibility, enrollments, payroll deductions, and vendor file integrations.
Leads annual open enrollment planning, communications, execution, and post-event review.
Manages relationships with benefits carriers, brokers, and third-party administrators; resolves issues and monitors vendor performance.
Recommends updates to benefits and leave policies to support ongoing compliance and effective administration.
Oversees federal, state, and local regulatory reporting and required submissions.
Conducts internal audits of benefits and leave processes, identifies risks, and implements corrective improvements.
Develops and maintains standard operating procedures, process documentation, and team workflows.
Develops key performance indicators, program analytics, and reports for HR and executive leadership.
Leads process improvement initiatives that strengthen efficiency, accuracy, compliance, and the employee experience
Advises HR partners, managers, and employees on benefits, leave programs, and workplace accommodations.
Ensures consistent documentation, case management, and data integrity across benefits and leave processes.
Other duties as assigned

QUALIFICATIONS

7 or more years of progressive experience in benefits and leave administration, including advanced experience with ADA, FMLA, PFML, PWFA and disability coordination.
2–3 years of supervisory or team lead experience.
Extensive knowledge of multistate benefits and leave requirements.
Experience using HRIS platforms; Workday experience is preferred.
Ability to manage complex benefits, leave, accommodation, and disability cases and mentor team members.
Strong analytical, reporting, and presentation skills.
Excellent written and verbal communication skills.
Strong organizational skills and attention to documentation, data accuracy, and compliance.
Ability to work flexible and/or extended hours, if needed, to meet job requirements
Ability to pass required background screening
Employees must provide their own reliable internet if working a remote/hybrid position

The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbents may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About the Company

Consumer Direct Care Network

Provides self-directed in-home personal care

CDCN coordinates and pays for self-directed in-home personal care through Medicaid programs, helping people manage their own services to gain more choice and control. Clients choose how their home care is organized and CDCN provides access to caregivers, along with scheduling, oversight, and Medicaid-based payments. It differentiates itself through nationwide scale and a strong focus on self-directed care, managing payments for over 138,000 caregivers serving more than 104,000 recipients, guided by its mission and values. Its goal is to help people live the life they want by receiving safe, healthy, and personalized care at home and in the community.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Missoula, MT
Founded: 1990

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