Digital Field Technician

Who we Are?

Intersection is an experience-driven Out of Home media and technology company that delivers programming, consumer amenities, and advertising to cities. From free internet access to way-finding to real-time information, our products make city life easier and more sustainable. We further enrich cities with experiential programming that inspires and engages people throughout their day. With valuable, diverse audiences in America’s top cities, we provide innovative, data-driven solutions for brands to reach urbanites at scale.

What is the Role?

As a Digital Field Tech at Intersection, you will be deploying and maintaining our digital assets. You will work with team members from across the organization to prioritize repairs. You will be an integral part of our efforts to ensure the health of our network. This role requires a unique combination of technical understanding & skills as well as problem solving ability. You are highly motivated, reliable and dedicated, and able to work well in a team environment. You should have excellent written and verbal communication skills, and you must possess a valid driver's license with a good driving record. You should be comfortable working in the elements year-round.

What you will accomplish:

• Responsible for all activities pre and post installation including asset placement, activation, maintenance and removal requests
• Manage all on site repair, maintenance and test tasks. Diagnose errors or technical problems and determining proper solutions
• Repair and replacement including but not limited to:
• • Ad display
  • Touch pad 
  • Air intakes
  • Electronics bay
  • WiFi access point
• Produce real time and detailed service report of all required repairs and resolutions using ticketing system (ie Zendesk and SiteTracker)
• Report and make safe any potential safety issues encountered 
• Document repair processes for troubleshooting and repair
• Participate in company training, safety meetings and other meetings and events as directed

You're a great fit for this role because:

• You have proven experience working in highly-engaged, high-performing team
• Can demonstrate troubleshooting and problem-solving skills
• You are a strong communicator who communicates effectively across groups, locations and cultures, in-person and virtually
• Solid grasp of technical fundamentals
• Ability to work alone or with minimal supervision
• Perform non-routine duties as assigned by a supervisor
• Safely operate light to medium duty company trucks
• Ability to reach with hands and arms; stoop, kneel, bend, or crawl
• Ability to lift or carry up to 50 pounds
• Proven field service experience
• Ability to troubleshoot, test, repair and service technical equipment
• Ability to utilize Intersection systems and processes 
• Proficient in G Suite and Microsoft Office Suite, including Excel
• Experience with SiteTracker a plus

At Intersection we celebrate every voice that makes us unique and every perspective that makes us grow. It’s our shared responsibility to create an equitable environment where every employee contributes to the culture of the company. Our products and offerings impact cities across the world and it’s our goal to represent the diversity and differences that make cities special. We will be relentless in that pursuit, because together we are better. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

Form CC-305 | OMB 1250-0005
Voluntary Self-Identification of Disability

Why this form?
As a government contractor, we must ensure equal opportunity for people with disabilities. This form helps us measure how well we are doing.

Is this required?
No. Completing this form is voluntary. Your response is confidential and will not be used against you, whether you are applying for a job or already employed.

We ask employees to update this every five years because a disability can occur at any time. You may identify now even if you did not before.

What counts as a disability?
A physical or mental condition that substantially limits a major life activity, or a history of such a condition.