Associate Analyst - UGC

Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience. 

About Lowe’s

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

Job Summary

The Associate Analyst - UGC role executes maintenance processes from all aspects of customer reviews posted on Lowe’s website which pre-dominantly includes Clean up and day-to-day support of the User Generated Content (UGC). Participates in other activities like syndication, review migration, and creating product family activities to ensure the optimal realization of user-generated value. Additionally, the data analysis to identify opportunities to expand review coverage across product categories, providing recommendations for areas in scope.

Roles & Responsibilities

Core Responsibilities

• Executes all formal customer review-related issue. 
• Supports in the execution of efforts to put new processes in place to enhance Lowe’s ability to maintain the library and overall health of item and customer review. 
• Partners with the right teams to identify User Generated Content gaps and opportunities. 
• Partner with an offshore team to enable review coverage of the Lowe’s catalog.  
• Support on the daily activities related to UGC and resolve them with in the SLA. 
• Work closely with Brand Advocates to increase the response rate on the Q&A posted by the customer.  
• Collaborate with vendors & Merchants to improve on the performance of their brands and enable them to be more competent in increasing Ratings and Reviews. 
• Work towards achieving individual goals and help to achieve overall UGC goal.  
• Build the process flow and SOP with the documentation.  
• Build network and partners with the right teams for any issues needing resolution with regard to UGC 
• Creating and maintaining the relevant documents required in the process.  
• Identifying the efficient ways of working and automating the reports 

Years of Experience

1+ years of Retail Experience 

Education Qualification & Certifications (optional)

Required Minimum Qualifications

Bachelor’s Degree

Primary Skills (must have) 

Retail knowledge 

Good Communication  

E-Commerce knowledge 

Knowledge about the customer review 

Secondary Skills (desired) 

Item product Life cycle 

Time Management 

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.