Global Benefits Governance & Content Advisor

Job Description

What You’ll Do

The Benefits Governance & Content Advisor will be responsible for supporting the Global Benefits team through the administration of governance activities, benefits content management, compliance tracking, and colleague communications.

The role ensures that all benefits information remains accurate, up-to-date, and accessible across colleague-facing platforms while coordinating governance processes and communication activities across the UK, Ireland, and other global markets.

We want you to feel challenged and inspired. Here, you’ll develop your skills across a range of responsibilities:

• Monitor and maintain benefits governance and compliance frameworks, ensuring regulatory requirements, review cycles and key obligations are tracked and completed.
• Coordinate annual governance reviews, policy assessments, control testing activities, audits and compliance reviews, ensuring actions are progressed and risks are appropriately managed.
• Manage governance records, approval frameworks and scheme documentation to support audit readiness, regulatory compliance and effective decision-making.
• Own the review and maintenance of benefits content across multiple channels, ensuring accuracy, consistency and alignment with governance standards.
• Manage the UK & Ireland benefits communications calendar and support the delivery of benefits communications, engagement campaigns and awareness initiatives.
• Act as a key point of coordination for global benefits content, communication requests, programme updates and provider changes, supporting the adoption of global standards and processes.
• Develop communication templates, toolkits and best-practice resources, while contributing to governance, harmonisation and process improvement initiatives across markets.
• Coordinate, validate and consolidate benefits data for corporate reporting obligations, maintaining audit-ready documentation and preparing reporting materials for senior stakeholders, auditors and governance forums.

Qualifications

What You’ll Bring  

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular: 

• 3+ years’ experience working in HR, Benefits, Reward, Governance, Compliance, or Colleague Communications.
• Strong project coordination and organisational skills, with the ability to manage competing priorities and deadlines across multiple stakeholders.
• Excellent written and verbal communication skills, with experience developing and maintaining colleague-facing content and documentation.
• Strong attention to detail and accuracy, ensuring high-quality and compliant outputs.
• Ability to build effective working relationships and collaborate across a broad stakeholder group.
• Proficiency with Microsoft Office Suite, SharePoint, and collaboration platforms.
• Strong administrative and content management capabilities, with a focus on accuracy, consistency, and governance standards.

What You’ll Get 

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best. Let’s talk lifestyle:  

Let’s talk lifestyle: Pension, 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.

Additional Information

About Primark 

Primark is an international clothing retailer employing more than 70,000 colleagues across 16 countries in Europe and the US. Founded in Ireland in 1969 under the Penneys brand, Primark aims to create maximum joy at minimum cost – less money and less impact on the planet. Primark continues to expand across new and existing markets with the aim of reaching 530 stores by the end of 2026. Every person impacts the culture at Primark. Our values: Caring (we always strive to put people first), Dynamic (we bravely push the boundaries to stay ahead) and Together (we learn more, laugh more and achieve more as a team) outline the behaviours we expect of our people as we work with each other, our customers, our suppliers and our partners. Let’s see what impact you can make!