Tender Reviewer

Primary responsibilities and accountabilities

• Ensure tenders are reviewed accurately and dispatched within the agreed timescale every day
• Respond to customer queries promptly and efficiently when required 
• Provide cover as required for publishing team, sourcing tenders and copying them to internal systems
• Provide training for the review process and systems for new starts and other key stakeholders, to the standards defined by the Tender Review Specialist and the Publishing and Review Manager
• Identify improvements to work practices and suggest possible IT or service improvements, with a focus on Tenders Direct

Skills and Experience

• Ability to concentrate for long periods of time and maintain a high level of accuracy
• Proven experience in a customer support role
• Highly developed telephone communication skills           
• Strong computer skills and web based knowledge
• Ability to identify improvements to work practices and suggest improvements to IT or service developments 

Salary

Additional info: This job description is a guide to the principal, current duties of the job. It does not form part of the contract of employment. These duties and responsibilities are indicative and not exhaustive. We may make adjustments from time to time to reflect the changing needs of the organisation. We may require you to carry out reasonable alternatives within the character of your post. We expect you to adopt a flexible approach to your role but will consult you about significant changes.