Technical Support Associate - Spanish & English (Contract)

LRN Corporation · Mumbai, India (Hybrid) · Contract · Posted 2026-08-17

Workplace: hybrid

Department: Content

Description

Position: Technical Support Associate – Spanish & English ( Contract)

Location: Mumbai, India

Duration: 6 months

About LRN:

LRN is the world’s leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build ethical, responsible cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin America—including some of the world’s most respected and successful brands—we’re proud to be the long-term partner trusted to reduce organizational risk and drive principled performance.

Named one of Inc Magazine’s 5000 Fastest-Growing Companies, LRN is redefining how organizations turn values into action. Our state-of-the-art platform combines intuitive design, mobile accessibility, robust analytics, and industry benchmarking—enabling organizations to create, manage, deliver, and audit ethics and compliance programs with confidence. Backed by a unique blend of technology, education, and expert advisement, LRN helps companies turn their values into real-world behaviors and leadership practices that deliver lasting competitive advantage.

About the role:

LRN’s Managed Services team is a revenue generating team. We perform activities on customers’ behalf on LRN’s proprietary applications. We also work with customers’ program administrators, stakeholders, and internal customers closely. Our responsibilities include program administrator systems training, program administrator assistance, and responsibility for delivery of minor system configuration and content changes.

Requirements

What you'll do:

Provide support to internal and external customers on all aspects of LRN’s proprietary applications (functions include: campaign set up, system generated e-mails, system reporting, user data management, and customization)
Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects, issues, and changes.
Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured.
Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer.
Escalate issues related to capabilities where appropriate.
Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based on need and impact. Work with internal stakeholders to address priorities.
Prepare and present (in written and verbal forms) product information that will assist customers with the capabilities of LRN's systems.
Maintain quality levels for all work related to customers’ requests.
Ensure there is an ongoing dialog between LRN and each customer with whom the Partner Assistance Center team member is working.
Collaborate with peers to discuss unique solutions and to document them.
Perform other duties as assigned.

What we're looking for:

Bachelor’s Degree
3-4 years of L2/L3 level experience in a customer facing role in an application support environment.
Proficient in Spanish language (Written and spoken)- Mandatory
Excellent communication skills in English. This position requires above par skills to write and speak in English.
Extensive experience in supporting enterprise customers based in US and Europe.
Familiarity with HTML and CSS.
Familiarity with Learning Management Systems
Expertise in Microsoft Office Suite especially in Excel. Should be able to understand and handle CSV files.
Ability to review a Partner request, and apply the necessary analytical skills to ensure successful delivery of the end product.
This role will involve direct Partner contact; an ability to work with others who are potentially very frustrated, in a professional manner is mandatory.
An inherent ability to multitask and manage customer expectations to the satisfaction of all involved parties is critical to the success of the incumbent.
Ability to consistently spot and report issues before they reach a point of becoming critical.
A desire to constantly examine issues, looking for the opportunity to improve processes and/or technology.
Must have an inherent attention to detail

Benefits

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply

Apply at LRN Corporation

About the company

LRN provides a platform for managing ethics and compliance programs, with a library of courses and resources to train employees on topics such as codes of conduct, anti-bribery, and data privacy. The product works as a subscription-based software platform where clients pay per user and per access level to use the platform and content, plus optional advisory services to help design and implement ethics and compliance programs. The company differentiates itself through its long history since 1994, breadth of content and education resources, analytics, and advisory services that support governance and corporate culture across industries like finance, healthcare, and technology. The goal is to help organizations meet regulatory requirements, reduce legal and reputational risk, and build ethical cultures by providing tools, training, and guidance.

Company Size

501-1,000

Company Stage

Early VC

Total Funding

$32M

Headquarters

New York City, New York

Founded

1992

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Simplify's Take

What believers are saying

LRN launched Catalyst Policy in August 2026 and Catalyst Voice in September 2026.
Howden Group helped shape Catalyst Policy, signaling real customer pull from global compliance teams.
LRN won six Brandon Hall awards in 2026, reinforcing credibility in learning and development.

What critics are saying

Workplace compliance suites face feature commoditization as Microsoft and Salesforce expand governance workflows.
AI-powered hotline and policy tools invite security, accuracy, and liability failures in 2026.
If Catalyst adoption stalls, private-equity exit value compresses and Leeds Equity holds a slower-growing asset.

What makes LRN unique

Catalyst unifies training, hotline reporting, case management, policy, and culture analytics.
Leeds Equity backed LRN in 2018 and funded the Compliance Learning acquisition.
Bob Lemmond brings governance, risk, and compliance operating experience from Clarivate and Wolters Kluwer.

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Benefits

Health Insurance
Family Planning Benefits
Paid Vacation
Paid Holidays
Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

1 year growth

2 year growth

Associated Press

Sep 23rd, 2026

LRN launches AI-enabled Catalyst Voice to connect employee hotline reporting with case management

LRN Corporation has launched Catalyst Voice, an AI-enabled employee reporting and case management solution designed to help organisations build speak-up cultures and identify workplace risks early. The platform provides a digital-first experience for raising concerns, removing traditional barriers through interactive employee guidance. Built into LRN's Catalyst platform, the system features AI-assisted multilingual intake, anonymous and identified reporting options, and configurable case management workflows. LRN's research found that whilst employees in strong ethical cultures report concerns 93% of the time, one-third of employees lack confidence they can report misconduct without retaliation. The solution connects reporting data with broader ethics and compliance programme insights, allowing organisations to identify patterns and address issues faster. LRN has served over 2,500 organisations since 1994.

Yahoo Finance

Sep 19th, 2026

LRN launches Catalyst Policy to streamline global corporate policy governance with AI integration

LRN Corporation has launched Catalyst Policy, a compliance policy management solution integrated into its Catalyst platform. The tool helps global organisations automate policy creation, management, and communication across different geographies, languages, and regulatory requirements. The solution was developed with input from clients including Howden Group, a global insurance intermediary. Ian Jacob, Group Head of Compliance at Howden Group, said the company struggled to find existing solutions that went beyond simple repositories to support comprehensive policy governance. Catalyst Policy addresses growing complexity in policy management as organisations face expanding regulatory requirements and the need for AI-related governance. The platform connects policy governance with measurable outcomes, providing boards, regulators, and auditors with clear evidence of oversight and accountability whilst helping employees understand workplace conduct expectations.

Business Wire

Feb 19th, 2026

LRN appoints Jean Brody as chief marketing officer to advance ethics and compliance solutions

LRN Corporation, a global ethics and compliance technology firm, has appointed Jean Brody as chief marketing officer, effective 16 February. Brody will lead global marketing strategy, brand positioning and go-to-market efforts to advance the company's mission. Brody joins from Williams Lea, where she served as chief marketing officer and led global marketing strategy. Her appointment follows recent executive hires including Patsy Doerr as chief people and culture officer and Bob Lemmond as chief executive officer. Founded over 30 years ago, LRN provides education, technology and advisory solutions to over 2,500 organisations worldwide, reaching more than 30 million learners. The New York-headquartered company was recently recognised by Inc. as one of America's fastest-growing companies.

Yahoo Finance

Feb 3rd, 2026

LRN appoints Patsy Doerr as first chief people & culture officer

LRN Corporation, a global ethics and compliance technology firm, has appointed Patsy Doerr as its first Chief People & Culture Officer, effective 2 February. The newly created role underscores the company's focus on values-based leadership as it enters its next growth phase. Doerr will lead LRN's global people strategy and serve as steward of the company's culture and values. The appointment follows the recent hiring of Bob Lemmond as chief executive officer. With over 20 years of global HR and people leadership experience, Doerr has held senior roles at JPMorgan, Deutsche Bank, Credit Suisse and UDR. She also serves on boards including Women's World Banking and Fordham University's Responsible Business Center. Doerr will work with clients and industry partners to advance LRN's perspective on ethical culture and principled leadership.

Yahoo Finance

Dec 11th, 2025

LRN Corporation Wins Silver in Brandon Hall Group's Excellence in Technology Awards

LRN Corporation wins Silver in Brandon Hall Group's Excellence in Technology Awards. The 2025 Brandon Hall Group Excellence Awards(TM) are given for work in Learning and Development, Talent Management, Talent Acquisition, Human Resources, Sales Enablement, Future of Work, and Education Technology. NEW YORK, December 11, 2025-(BUSINESS WIRE)-LRN Corporation, a global leader in ethics and compliance technology and solutions, won a coveted Brandon Hall Group Silver award for excellence in the "Best Advance in Learning Management Measurement/Business Impact Tools" category. The award recognizes LRN's innovative Catalyst Reveal tool, which provides real-time visibility into program performance, and enables proactive risk mitigation and management to help organizations build a strong E&C program that meets and exceeds regulatory requirements. LRN's win was announced on December 4, 2025. The winners are listed at https://excellenceawards.brandonhall.com/winners/ Catalyst Reveal, LRN's only insights-first analytics solution, purpose-built for managing ethics and compliance programs, delivers advanced analytics and actionable insights to elevate the effectiveness of ethics and compliance programs. By providing deep insight into learning, culture, risk, and program maturity, Reveal empowers E&C leaders to identify gaps, mitigate risks, and drive improvements. Harnessing data from the LRN training platform and decades of E&C expertise, the tool provides over 250 metrics mapped to industry-recognized E&C frameworks. This eliminates the need for clients to manually gather data, design reporting formats, or build dashboards, freeing them to focus on strategic actions, and the intuitive interface ensures key insights are accessible across the organization. "This recognition reflects the tremendous progress our teams continue to make in delivering technology that strengthens ethical culture and drives meaningful business impact," said Parijat Jauhari, Chief Product and Technology Officer at LRN. "Catalyst Reveal represents the next generation of insights-driven E&C solutions, and we are honored that this year's award highlights the value it brings to organizations striving to build more accountable, responsible, and high-performing workplaces." Award entries were evaluated by a panel of veteran, independent senior industry experts, Brandon Hall Group analysts, and executives based upon these criteria: fit the need, program design, functionality, innovation, and overall measurable benefits. "The Excellence in Technology Awards celebrate the most forward-thinking innovations shaping the future of learning, talent, and human capital management. This year's winners exemplify how technology can unlock new possibilities - improving performance, enabling smarter decision-making, and transforming how organizations support and develop their people," said Rachel Cooke, Brandon Hall Group Chief Operating Officer and leader of the Excellence Awards program.

LRN

Technical Support Associate

About the job