Tesla

Makes electric cars, robotaxis and grid batteries

Tour Program Specialist

Customer Education & TrainingPosted on Nov 13

Full-timeSparks, NV, USANo salary listedIn-person

About the Job

Requirements

The candidate must have exceptional verbal communication and interpersonal skills and be able to speak in front of large groups.
The candidate must have at least 3 years of experience in tour development, visitor experience, exhibit design, or program coordination in industrial, technology, or manufacturing environments.
The candidate must be able to walk and stand for at least 8 hours.
The candidate must be comfortable driving a passenger van in or around a factory environment while explaining unique production processes.
The candidate must have strong interpersonal, collaborative, and organizational skills to work in fast-paced, cross-functional environments.

Responsibilities

Craft clear, engaging, and technically accurate tour scripts, translating complex manufacturing innovations into compelling narratives for diverse audiences in collaboration with subject matter experts and cross-functional teams, while ensuring content reflects current innovations and Tesla’s brand voice.
Design safe, compliant, and efficient tour routes across manufacturing sites in partnership with Environmental Health and Safety teams, incorporating hazard mitigation, personal protective equipment requirements, emergency protocols, and accessibility under the Americans with Disabilities Act.
Develop dynamic displays and interactive exhibits that simplify complex processes into intuitive, visually compelling experiences.
Lead tour program development for new factory openings and coordinate cross-functional teams to deliver on-brand, launch-ready experiences.
Use survey insights and performance data to refine scripts, routes, and displays, optimize the visitor journey, and introduce new engagement formats.
Deliver Friends and Family and Business Support tours across Gigafactory Nevada factories, educating visitors about Tesla products, mission, and manufacturing processes through authentic engagement and relationship-building.
Plan and coordinate Friends and Family and Business Support tours, managing logistics including check-in, safety briefings, and accessibility accommodations.

Desired Qualifications

Significant work experience in customer service.

Category	Operations & Business Support
Location	Sparks, Nevada
Requisition ID	289690
Type	Full-time

Job Description

<p>Our Tour Program Specialist is an ambassador of Tesla and our mission, educating audiences about our history, safety, manufacturing processes, industry, and revolutionary products. We're looking for a bright, energetic, and professional team player to represent Tesla in the highest regard. You’ll design and deliver immersive, safety-compliant tour programs for new and existing factories, ensuring every visitor from family and friends to students, leaves with a deeper understanding of Tesla’s mission to build a world of amazing abundance. <br></p>

Job Responsibilities

Craft clear, engaging, and technically accurate tour scripts with exceptional storytelling ability, translating complex manufacturing innovations into compelling narratives for diverse audiences by collaborating with Subject Matter Experts and cross-functional teams, ensuring content reflects real-time innovations and Tesla’s brand voice
Design safe, compliant, and efficient tour routes across manufacturing sites in partnership with Environmental Health and Safety (EHS) teams, integrating hazard mitigation, PPE requirements, emergency protocols, and ADA accessibility
Develop dynamic displays and interactive exhibits that simplify complex processes into intuitive, visually compelling experiences
Lead tour program development for new factory openings, coordinating cross-functional teams to deliver on-brand and ready-to-launch experiences
Optimize the visitor journey through feedback-driven iteration, using survey insights and performance data to refine scripts, paths, and displays, and introduce innovative engagement formats
Deliver Friends and Family and Business Support tours across all Gigafactory Nevada factories that educate visitors on Tesla products, mission, and manufacturing processes through authentic engagement and relationship-building
Plan and coordinate Friends and Family and Business Support tours while managing all logistics such as check-in, safety briefings, and accessibility accommodations, etc.

Job Requirements

Exceptional verbal communication and interpersonal skills and can speak in front of large groups
3+ years of experience in tour development, visitor experience, exhibit design, or program coordination in industrial, tech, or manufacturing environments
Ability to walk and stand for 8+ hours
Significant work experience in customer service preferred
Comfortable driving a passenger van in/around a factory environment while simultaneously articulating unique production processes
Excellent interpersonal, collaborative, and organizational skills with the ability to thrive in fast-paced, cross-functional environments

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

Recently Posted Jobs

Explore more opportunities at Tesla

See more jobs