Technical Support Engineer - Semi-CVD

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. 

What We Offer

Location:

Beijing,CHN, Chengdu,CHN, Dalian,CHN, Hefei,CHN, Shanghai,CHN, Shenzhen,CHN, Wuhan,CHN, Wuxi,CHN, Xi'an,CHN

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems involving equipment malfunction, on wafer issues, and performance enhancement programs where first-line product support was unable to isolate or fix a problem. Using advanced troubleshooting methodologies, they establish success criteria, develop comprehensive action plans, analyze and compile findings, perform root cause analysis and support FSO repair activities through escalation closure. 

• Responsible for technical escalations (remote & onsite) at customer sites for DDP [CVD] products, able to use a systematic approach to problem solving and use data driven troubleshooting and diagnostic tools.
• Support and provide technical feedback to improve fleet performance, improvement programs and upgrades.
• Guide and coach field engineers in troubleshooting techniques, work ethics and cultural norms.
• Develop troubleshooting guides and support technical documentation to enhance field engineers’ knowledge.

Key Responsibilities: 

• Support multiple technical escalations, resolve with focus on time to resolution and quality of work 

• Attend customer field issues meetings with FSO, collaborate with BU engineers  

• Recommend best practices to improve products, processes, or services. 
• Publishing Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc. 
• Provide on-site coaching to FSO   
• Support NPI development early in the product life cycle, and at key customer sites 
• Create, or collaborate in creation of, innovative advanced trouble shooting tools   

Business Expertise: 

Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.  

Leadership: 

Provides coaching to colleagues with less experience; may lead small projects with manageable risks and resource requirements. 

Problem Solving: 

Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information and data. 

Impact: 

Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies. 

Interpersonal Skills: 

Explains difficult or sensitive information; works to build consensus. Manage difficult situations in stressful environments. 

Qualifications 

1) Education: Bachelor’s degree or equivalent in technical field   

2) Skills

- Ability to work independently and as part of a team

- Strong Organizational and time management skills

- Excellent interpersonal and communication skills

- Ability to handle stressful situations and effectively manage difficult problem

- Familiar with suite of Microsoft Apps, and internal ones such as SAP, VSPI and ARK.

3) Year of Experience: +7 years of experience with Applied Materials DDP products or similar.

Additional Information

Travel - Generally 25% of the time, but could be as high as 50%

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 25% of the Time

Relocation Eligible:

Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.