S

Shelf

AI-powered knowledge management for agents

Product Engineer - Full Stack

Full-TimeUpdated
No salary listed
Mid, Senior
Warsaw, Poland
In PersonWork from the office in Warsaw.
Software EngineeringFull-Stack Engineering

About the job

Requirements
  • Strong senior-level experience shipping production web products.
  • Strong frontend ability with React and TypeScript or an equivalent modern web stack.
  • Real backend ability to design and ship APIs, backend logic, and data flows as needed.
  • Strong product sense to identify awkward flows, weak defaults, and unnecessary complexity and improve them.
  • Good judgment about scope, iteration, and technical trade-offs.
  • A security-conscious approach to engineering, including careful handling of sensitive data and consideration of security implications.
  • Clear communication and comfort working across engineering, product, and design.
  • An AI-native working style, including daily use of AI tools in implementation and problem solving and enthusiasm for improving engineering practices.
Responsibilities
  • Build and ship user-facing product features across frontend and backend boundaries.
  • Turn rough product goals into practical solutions with appropriate scope, sensible trade-offs, and strong execution.
  • Work across user interfaces, application logic, APIs, and data flows.
  • Partner closely with product and design while moving forward when specifications are incomplete.
  • Improve usability, clarity, performance, and reliability.
  • Instrument shipped work to learn from production behavior and iterate quickly.
  • Use AI tools daily and help improve internal workflows, tooling, and engineering leverage.
  • Maintain high standards for code quality, testing, and ownership after launch.
  • Solve ambiguous product problems by understanding customer needs, shaping the technical and user-experience approach, shipping, iterating, and maintaining production quality.
Desired Qualifications
  • Experience with AI-powered product experiences such as chat, search, recommendations, workflows, or agent-like systems.
  • Experience with Python, Node.js, or both on the backend.
  • Experience owning product areas with limited oversight.
  • Strong feel for performance, accessibility, and production quality in complex web applications.

About the company

Shelf.io provides knowledge management solutions that help organizations optimize their internal content and improve how agents and customers get answers. Its platform uses Generative AI to evaluate content quality from multiple sources and generate accurate, consistent responses for human agents, chatbots, and self-service portals. The products integrate where agents work, using AI, customer data, and automation to quickly deliver correct information, and to keep content up-to-date, boosting agent productivity and customer self-service. Shelf.io differentiates itself by focusing on content quality across sources, delivering reliable answers, and showing tangible results like ROI (e.g., $780,000 in the first year) and increased deflection rates (40%), which reduce the need for human intervention. The company’s goal is to help organizations maintain accurate knowledge at scale so that agents can resolve inquiries faster and customers can help themselves more effectively.

Company Size

201-500

Company Stage

Series B

Total Funding

$60.7M

Headquarters

New York City, New York

Founded

2017

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Simplify's Take

What believers are saying

  • Shelf's 2026 Gartner Leader designation strengthens enterprise credibility and procurement velocity.
  • Customers cite 25% handle-time reduction and 80% email-queue reduction after Shelf deployments.
  • Shelf's 2026 messaging around AI context and agentic workflows matches buyer urgency exactly.

What critics are saying

  • Microsoft, ServiceNow, and Salesforce bundle knowledge AI into existing suites, compressing Shelf's standalone demand.
  • Shelf's last disclosed funding was August 23, 2021, leaving fewer resources for platform wars.
  • If enterprises standardize on Copilot or Now Assist, Shelf risks becoming an integration layer.

What makes Shelf unique

  • Shelf Cortex and MerlinAI turn enterprise files into governed AI-ready knowledge.
  • Gartner named Shelf a Leader in customer service knowledge management on July 16, 2026.
  • Shelf integrates with Salesforce, ServiceNow, Zendesk, Confluence, SharePoint, Google Drive, and Box.

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Benefits

  • Unlimited Paid Time Off
  • Company Equity
  • Stock Options
  • Comprehensive health and wellness packages

Growth & Insights and Company News

6 month growth

0%

1 year growth

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2 year growth

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Shelf
Mar 1st, 2022
Shelf received award Gold Stevie® Award in the IVR and Web Services Solution category on Mar 1st 22'.

Shelf announces today it has won a Gold Stevie® Award in the IVR and Web Services Solution category.

TechCrunch
Aug 23rd, 2021
Shelf.io closes huge $52.5M Series B after posting 4x ARR growth in the last year

Covering public companies can be a bit of a drag. They grow some modest amount each year, and their constituent analysts pester them with questions about gross margin expansion and sales rep efficiency. It can be a little dull. Then there are startups, which grow much more quickly — and are more fun to talk about.

Shelf
May 18th, 2021
Shelf expands facilities to Frankfurt, Hessen, Germany

To provide European-based clients with a top performing application, Shelf has launched a global data center in Frankfurt, Germany.