Retail Experience Expert - Lab

At A Glance

We’re growing! Join our Meta Store Retail team at Westfield UTC as we bring Smart Wearables and Meta Quest mixed reality experiences to life.  As a part-time Meta Experience Expert, you will deliver a premium, white-glove customer journey through immersive, hands-on demonstrations of cutting-edge wearable and mixed‑reality technologies. You’ll represent our client’s brand with excellence—educating customers, guiding them through transformative tech experiences, and converting demos into delighted new users.  Our ideal candidate is tech-savvy, detail-oriented, an exceptional communicator, and passionate about delivering world-class customer service.

Apply today and embark on a new career journey!

Minimum Pay

USD $25.00/Hr.

Maximum Pay

USD $25.00/Hr.

What We Offer

• Weekly pay schedule and early wage access – get paid when you need it
• Paid required training (online, in-store)
• Paid drive time and mileage between stores
• Out of market travel pay (drive time, mileage, per diem, hotel)
• State-mandated sick time
• Referral bonus opportunities
• 401(k) after 12 months of employment
• Opportunity to work with a growing company that rewards and promotes its associates
• A variety of part-time and full-time roles across the business that can lead to consistent income

What You'll Do

• Become the go‑to product expert! Build a deep understanding of our client’s wearable and mixed‑reality products—including accessories—and confidently articulate their features, benefits, and real-world impact to every customer.
• Deliver unforgettable demos. Create immersive, hands-on experiences that showcase how mixed reality and wearable technology can transform the way customers play, learn, work, and interact with the world around them.
• Support seamless purchases. Guide customers through transactions using our client's Point of Sale (POS) system to ensure a smooth, efficient buying experience.
• Drive results. Consistently meet or exceed sales goals and key performance indicators. When targets fall short, partner with the Retail Manager to build action plans that get results.
• Keep the experience running smoothly. Execute daily operational tasks—including opening and closing procedures—and ensure all interactive displays are functioning, clean, and engaging for customers.
• Bring positive team energy. Arrive on time with a proactive, can-do attitude, ready to support team goals, collaborate, and contribute to a high-performance environment.
• Be adaptable. Perform additional duties as needed to support store operations and deliver exceptional customer experience.

What You'll Bring

Experience and Education:

• High School Diploma or equivalent
• 2+ years of customer-facing experience in premium retail
• Proven experience in presentation, public speaking, and/or storytelling  

Skills and Attributes: 

• Exemplary interpersonal communication, soft skills, written, verbal, and on-camera 
• Ability to leverage advanced customer service and industry-related experience to engage with consumers 
• Must be results and detail-oriented 
• Must be extremely tech-savvy and passionate about technology 
• Ability to ask effective questions and be an active listener 
• High level of initiative and self-motivation with a continued drive to learn 
• Strong problem-solving and conflict resolution skills 
• Able to work well in a team environment 
• Must have reliable transportation to get to and from work on time 
• Flexible availability including nights & weekends 

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to:

• Engaging with customers while talking, standing, walking, and conducting demos of our client’s product, which includes repetitive use of hands, arms, legs, and grasping 
• Frequently lift and carry up to 25 pounds 
• Occasionally lift and carry up to 50 pounds 
• Continuous hand/eye coordination and fine manipulation 

Important Information

Channel Partners Solutions is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. Channel Partners is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. Channel Partners is an at-will employer.

Channel Partners is a team of experts delivering end-to-end retail, marketing, and consumer activation solutions across industries. We connect every part of the retail ecosystem to move brands forward with precision, speed, and measurable impact. Visit us at www.channelpartners.com for more information.

Channel Partners is committed to protecting applicant privacy, and any personal information submitted during the hiring process is used solely for recruitment purposes in accordance with our privacy policies and applicable data protection laws, including CCPA. We restrict access to applicant data to authorized personnel and maintain safeguards to prevent unauthorized access or misuse. Applicants may have rights under these laws—such as accessing, correcting, or requesting deletion of their information—and can contact Human Resources with any questions or to exercise these rights. To view our privacy policies, please visit Privacy Policy and California Privacy Rights.