Nike

Designs and sells athletic shoes and apparel

Floor Manager

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeCroydon, UKIn-person

About the Job

Requirements

Experience in retail and/or leadership positions.
A very good command of written and spoken English.
Experience and competency in providing exceptional consumer service.
Ability to coach and develop a strong team.
Flexibility to work shifts and weekends.
A passion for NIKE and/or love of sport.

Responsibilities

Lead, coach, and motivate department employees and ensure an excellent work atmosphere.
Manage daily department operations to reach sales targets, including digital services, visual merchandising, and the sales floor.
Identify and improve areas based on consumer feedback.
Represent NIKE initiatives, including training the team.
Ensure the store complies with NIKE standards and guidelines.
Cooperate with business partners across stores and headquarters.
For the Commercial role, lead a team to deliver efficient product receiving, inventory accuracy, and visual presentation standards.
Ensure inventory processes keep the sales floor full, presentable, and aligned with brand standards.
Oversee the overall in-store product journey alongside department leads responsible for product receiving and visual presentation.
Manage monthly initiative launches.
Use reporting tools to make commercial decisions.
Maintain accurate inventory to fulfill digital orders.
For the Athlete Experience role, ensure the team can deliver a high-quality athlete experience.
Lead team engagement in NIKE Community Ambassador activities.
Partner with senior store leadership on hiring processes, including onboarding.
Manage store scheduling.
Collaborate with the store team to implement and maintain a positive NIKE culture.
For the Consumer Experience role, lead by example in delivering sales-floor service and the consumer journey.
Ensure the team has brand knowledge covering consumer service and digital service enablers.
Complete specific training and share completion information with athlete services.
Use data and analytics to provide insights and partner with senior store leadership on continuous improvement.

In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called "Head Coach", an Assistant Store Manager is called "Assistant Head Coach", a department manager is called "Coach", a team leader is called “Lead“ and a Sales Associates is called "Athlete".

As a Coach you are:

Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers
Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere
Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor)
Identifying and improving areas based on feedback given by consumers
Being a brand ambassador for NIKE’s initiatives including training your team
Ensuring that the store complies with all NIKE standards and guidelines
Cooperating with your business partners across stores and HQ

More specifically, our store structure consists of the 3 Coach roles below:

COMMERCIAL

Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
Working alongside departments leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.
Being responsible for monthly initiative launches
Using our reporting tools to make the best commercial decisions
Achieving accurate inventory to fulfill digital orders

ATHLETE EXPERIENCE

Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
Leading team Engagement on NIKE Community Ambassador activities
Partnering with senior store leadership, you will oversee the hiring processes including onboarding
Being responsible for store scheduling
Working collaboratively with store team to implement & maintain a positive NIKE culture

CONSUMER EXPERIENCE

Leading by example and the delivery of our sales floor service and bring the consumer journey to life
Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
Completing specific training and share completion with athlete services
Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

What you get:

Attractive salary that evolves with the market and experience
Opportunity on receiving monthly bonus payments
Attractive online and in-store employee discounts
Attractive Benefits Package, Pension & Share scheme
Exciting development and career opportunities
Regular training on leadership, sales and products
A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
Staff dress to represent NIKE and foster our team spirit
Access to sports activities
Opportunities to participate in unique NIKE moments

What you bring:

A passion for NIKE and/or love of sport
Experience in retail and/or leadership positions
Very good command of English language (written and spoken)
Experience and competency in serving exceptional consumer service
Ability to coach and develop a strong team
Strong focus on communication
Flexibility to work in shifts and on weekends

Watch this video to find out about the atmosphere in our stores and learn more about our store traditions.

Did we arouse your interest and do you want to support us on our mission “To bring inspiration and innovation to every athlete in the world.”? Apply now, easy way online. We are waiting for you!

About the Company

Nike

Designs and sells athletic shoes and apparel

Nike designs and sells athletic footwear, apparel, equipment, and accessories for sports and everyday use. The group includes the Nike and Jordan brands and its owned subsidiary Converse, with products ranging from running shoes and basketball footwear to training clothing and casual sneakers. Most finished products are made by independent contract manufacturers, while Nike develops materials, cushioning systems, and product designs. It earns revenue by selling to wholesale customers and through its own stores and digital channels, with additional licensing arrangements for its brands. Nike began in 1964 as Blue Ribbon Sports and is headquartered near Beaverton, Oregon.

Company size: 10,001+
Company stage: IPO
Headquarters: Beaverton, OR
Founded: 1964

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