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About the job
- Typically requires at least 1 year of retail experience, with demonstrated progression such as from Retail Associate 3.
- Strong product knowledge in MonkeySports categories including hockey, baseball, lacrosse, and goalie is highly preferred.
- Prior experience in a lead, trainer, or key holder capacity is a plus.
- Ability to multitask, prioritize, and shift focus in a dynamic retail environment.
- Ability to use independent judgment to resolve customer and team-related issues.
- Ability to stand and walk for extended periods and frequently bend, lift, and carry up to 50 pounds.
- Ability to maintain composure and decision-making ability under pressure.
- Schedule flexibility, including evenings, weekends, and holidays; weekend work is required.
- Travel may be required.
- May be required to pass a pre-employment drug test and background screening.
- Act as the point of escalation for customer questions, complex transactions, fittings, and service issues.
- Drive sales by modeling expert customer engagement and ensuring associates confidently recommend appropriate products.
- Maintain expert-level customer service, sales, and product/category knowledge.
- Help coordinate daily operations, monitor compliance with opening and closing procedures, and ensure store checklists are completed.
- Follow security procedures for opening and closing the store.
- Oversee merchandising standards, promotional changes, and overall store presentation.
- Participate in inventory counts, address discrepancies, and communicate inventory needs to management.
- Safely perform and oversee specialized services including skate sharpening, lacrosse stringing, and glove relacing.
- Ensure associates performing labor tasks are properly trained and that all services meet quality standards.
- Assist with complex transactions, refunds, and end-of-day reconciliation processes.
- Ensure team compliance with cash handling procedures.
- Ensure the sales floor, fitting rooms, and stock areas are clean, organized, and compliant with safety protocols.
- Reinforce safety and loss prevention standards.
- Support store events and vendor activations by coordinating team execution.
- Complete operational checklists and logs, and submit required reports.
- Communicate with management about staffing, associate development, and operational challenges.
- Assist in stockroom organization and unloading or moving heavy product shipments as needed.
- Perform other duties as needed to support overall business success.
- High school diploma or equivalent.
- Strong product knowledge in MonkeySports categories including hockey, baseball, lacrosse, and goalie.
- Prior experience in a lead, trainer, or key holder capacity.
About the company
MonkeySports is an online retailer that specializes in ice hockey, lacrosse, and baseball equipment. Its flagship site, hockeymonkey.com, is a leading destination in hockey e-commerce, driving high traffic and broad product selection for customers who shop for sticks, protective gear, jerseys, and other gear. The company operates by hosting an online storefront where customers browse by sport, compare products, place orders, and receive shipping and customer service through its platform. Compared with rivals, MonkeySports leverages a long track record (founded in 1999) and a focused emphasis on hockey, complemented by expansion into lacrosse and baseball to capture broader team-sport demand. The company’s goal is to be the go-to online source for hockey gear and related equipment, while continuing to grow its footprint in team sports and extend its product catalog and service offerings for athletes and teams.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Santa Ana, California
Founded
1999
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Simplify's Take
What believers are saying
- SidelineSwap trade-in days continue through November 2026 across eight states.
- MonkeySports plans a Cedar Park store in 2026 at The Crossover.
- Allen, Texas headquarters and distribution center anchor faster fulfillment and expansion.
What critics are saying
- CCM recalled hybrid visors June 22, 2026, exposing MonkeySports to trust damage.
- Cedar Park opening in 2026 adds lease, inventory, and staffing execution risk.
- Used-gear trade-ins compress margins if gift-card redemptions outpace new-sales growth.
What makes MonkeySports unique
- Specialized hockey, goalie, lacrosse, and baseball assortment builds category expertise.
- Omnichannel stores and multiple web brands cover local fittings and national demand.
- SidelineSwap trade-ins since 2022 turn used gear into MonkeySports gift-card spend.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- 401(k) Company Match
- Life Insurance
- Disability Insurance
- Health Savings Account/Flexible Spending Account
- Pet Insurance
- Employee Discounts
- Flexible Work Hours