Content Management Team Member

Job Summary

Dynamic Content Management Team Member with a proven track record in delivering high-quality content services. Expertise in Enterprise Content Management, Taxonomy, Search Engine Optimization (SEO), and Branding. Trusted content advisor, collaborating with clients to formulate cohesive content strategies for maximum impact. Proficient in SEO principles, optimizing highly viewed pages to enhance online visibility. Proactive engagement with managers to ensure effective communication on project status. Active contributor in team discussions, sharing insights in knowledge-sharing sessions. Adept at managing multiple priorities, demonstrating meticulous attention to detail, and ensuring consistency and accuracy in all deliverables. Passionate about driving continuous improvement in content management processes.

Responsibilities

· Function as a Content Advisor for diverse clients, including ECS and ICS organizations, facilitating effective content management services.

· Act as a liaison between Stakeholders and National Content Management (CM) team members to ensure seamless delivery.

· Showcase a robust understanding of Content Management best practices, ensuring quality deliverables through effective review and feedback mechanisms.

· Collaborate with Knowledge Management (KM) teams to formulate a comprehensive Content Strategy, enhancing the reach of their content.

· Establish and maintain strong relationships with primary stakeholders and National KM team members, ensuring consistent, high-quality service delivery.

· Drive awareness and adoption of KM technologies within NKM and stakeholder groups, including intranet, collaboration, and social platforms.

· Proactively engage with the reporting manager and team members, providing updates on project status, challenges, and issues.

· Promote collaborative tools to facilitate idea-sharing among internal teams and stakeholders.

· Actively participate in team-level discussions, contributing insights to knowledge and business-related discussions during knowledge-sharing sessions.

Project Management Responsibilities:

· Demonstrate effective time management and prioritization skills.

· Manage multiple projects from planning to execution under tight deadlines with minimal supervision, showcasing ownership of projects of simple to medium complexity.

· Work in a structured and time-bound manner, maintaining adequate documentation and communication.

· Stay informed about all assigned projects and initiatives, delivering projects with a proactive and transparent mindset. Escalate issues as appropriate.

· Identify, share, and implement leading practices.

People Management Responsibilities:

· Supervise team members working on projects, including temporary staff, analysts, associates, and peer senior associates.

· Provide detailed and timely feedback on the performance of others involved in projects.

· Work independently as a key contributor in the team while investing time in developing competencies for junior members in alignment with business priorities and individual developmental needs.

· Officially coach junior team members in line with the group structure.

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Skills and Experience

· English Level B2+

· Proficient in both verbal and written communication, with effective communication skills.

· Proven track record of providing training and guidance to others in process and technology-related aspects.

· Demonstrated ability to interface with individuals at all levels, including leadership, in a globally diverse environment.

· Mastery of Microsoft suite including Word, Excel, and PowerPoint.

· Familiarity with Office 365 applications and collaboration platforms

· Familiarity with any content management systems (e.g., SharePoint).

· Knowledge of SEO principles.

· Familiarity with web analytics (e.g., Google Analytics).

· Basic graphic design skills. Awareness of responsive web design principles.

· Understanding of information architecture.

· Basic cybersecurity awareness.

· Strong understanding of Knowledge Management principles and methodologies, including taxonomy and metadata, community management, and knowledge harvesting. Additionally, possesses a good understanding of professional services firms, their services, industries, and areas of business.

· Demonstrated ability to interface with all levels including leadership in a globally diverse environment.

· Adaptive to situational demands & seeks out guidance in unclear circumstances.

· Confronting and addressing challenges in a clear, direct, and respectful manner

· Foster an environment of continuous feedback and professional development.

Education:

· Master’s degree required - MBA.

· 4-5 years of relevant work experience

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