AI/Digital Architecture Director

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity

Voya is seeking an AI/Digital Architecture Director to help define and shape the future architecture of our customer-facing digital applications. This role will establish architectural direction for a complex modernization landscape, bring greater consistency across applications, enable reusable digital capabilities, strengthen integration with enterprise data and domain platforms, and advance the practical use of artificial intelligence.

This is a strategic, technically credible architecture role rather than a traditional engineering leadership position. The successful candidate will combine broad digital application architecture expertise with hands-on knowledge of agentic AI and the ability to translate emerging technologies into secure, scalable, and implementable architecture.

The Director will initially guide a small, blended team of architects and partner closely with digital, engineering, data, security, product, and business leaders. The role offers the opportunity to influence Voya's next generation of digital experiences while creating a pragmatic path forward from a large and complex legacy environment.

The Contributions You'll Make

• Define the target architecture and modernization roadmap for Voya's customer-facing digital application ecosystem.

• Establish architecture patterns and standards for modern digital experiences, including React applications, micro frontend architecture, backend-for-frontend services, APIs, and integration with enterprise domain services.

• Guide the creation of consistent, reusable digital capabilities that support multiple products and lines of business.

• Lead architectural approaches for incorporating agentic AI into customer experiences and the software development lifecycle.

• Apply practical experience with AI agents to the design of AI-native applications, conversational interfaces, intelligent workflows, and modern digital experiences.

• Partner with digital, product, engineering, data, platform, security, and business teams to translate strategic objectives into implementable architecture.

• Define secure integration patterns among digital applications, enterprise data platforms, shared services, APIs, and legacy systems.

• Ensure architecture decisions incorporate application security, authentication, authorization, privacy, resilience, and zero-trust principles from the outset.

• Evaluate emerging technologies, architecture patterns, and platform capabilities, recommending where they can generate measurable business or customer value.

• Provide strategic architecture oversight across modernization initiatives without becoming the day-to-day solution architect for every project.

• Guide and develop a small, blended team of employees and contractors while remaining personally engaged in architecture strategy, design, and execution.

• Communicate complex architecture concepts clearly to technical teams, business stakeholders, and senior leaders.

• Create a pragmatic transition path from the existing digital landscape to a modern, scalable, secure, and AI-enabled future state.

• Perform other duties and responsibilities as assigned.

Minimum Knowledge & Experience

• Bachelor's degree in computer science, engineering, information systems, or a related discipline, or equivalent relevant professional experience where permitted by the applicable Voya job profile.

• Ten or more years of progressively responsible experience in digital application architecture, enterprise architecture, solution architecture, or a related technology discipline.

• Demonstrated experience designing or leading the architecture of end-to-end, customer-facing digital applications.

• Strong knowledge of modern web application architecture, including React, micro frontends, backend-for-frontend services, APIs, and integration with core domain services.

• Practical experience using AI agents or agentic AI patterns to design or build AI-native software, conversational user interfaces, intelligent workflows, or related digital capabilities.

• Ability to connect architecture strategy to implementation patterns, technical standards, and modernization roadmaps.

• Experience integrating digital applications with enterprise data platforms, shared services, APIs, and complex legacy environments.

• Strong understanding of secure application architecture, including authentication, authorization, application security, privacy, and zero-trust principles.

• Demonstrated ability to influence across matrixed engineering, digital, data, security, product, and business teams.

• Experience guiding architects, senior technologists, or blended employee and contractor teams.

• Executive-level written and verbal communication skills, including the ability to explain complex technical decisions to nontechnical stakeholders.

Preferred Knowledge & Experience

• Experience modernizing digital platforms across multiple products, business units, or lines of business.

• Experience designing conversational customer experiences or other AI-enabled user interfaces.

• Experience incorporating AI tools and agents into the software development lifecycle.

• React Native or mobile application architecture experience.

• Depth in identity and access management, including modern authentication and authorization mechanisms.

• Experience in financial services, insurance, retirement, wealth management, e-commerce, or another regulated, customer-facing environment.

• Experience establishing reusable digital capabilities, design patterns, architecture governance, or platform standards.

• Experience balancing modernization objectives with the integration and progressive transformation of large legacy environments.

• Master's degree in a related field.

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$149,820 - $198,370 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen:Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more aboutCritical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.