Enterprise Communications Consultant

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle, all while reducing risk. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/insurance.

About our Team

Our Customer Communications team plays an integral role in delivering clear, timely, and effective communications throughout the customer experience. We partner closely with business, product, technology, legal, marketing, and customer-facing teams to ensure communications are accurate, compliant, and aligned with customer needs. Our collaborative team values strong partnerships, attention to detail, and continuous improvement as we work together to enhance the customer experience and support the goals of our Insurance business.

About the Role

The Communication Consultant provides leadership and strategic oversight for customer communication initiatives that support business objectives, customer success, and operational excellence. In this role, you will lead cross-functional projects from planning through delivery while ensuring customer communications are accurate, compliant, timely, and aligned with organizational standards. You will collaborate across business, technical, legal, marketing, product, and customer-facing teams to drive communication excellence and continuous improvement.

Responsibilities

• Lead and deliver customer communication and business initiatives on schedule, within scope, and aligned with business objectives and customer needs.
• Create, configure, test, schedule, and send customer notifications in Salesforce Marketing Cloud.
• Serve as the primary liaison between Customer Communications, business stakeholders, technical teams, legal, marketing, and customer-facing organizations.
• Coordinate project meetings, facilitate discussions, document decisions, and drive accountability for project deliverables.
• Plan, develop, review, schedule, and oversee customer notifications and operational communications across approved channels.
• Ensure communications meet quality, regulatory, accessibility, branding, and customer experience standards.
• Manage communication calendars and coordinate delivery schedules to minimize conflicts, overlaps, and customer fatigue.
• Oversee communication readiness activities, including stakeholder approvals, audience validation, quality assurance reviews, and deployment coordination.

Requirements

• Proven experience leading complex cross-functional initiatives and driving projects through completion.
• Strong writing and verbal communication skills ensure recipients have clarity on the message.
• Demonstrated ability to influence, negotiate, and collaborate across a matrixed organization.
• Experience managing multiple priorities, shifting business needs, and tight deadlines.
• Proficiency with Microsoft Office Suite and project management platforms.
• Strong analytical, organizational, and problem-solving skills.
• Experience supporting customer communication, customer success, operational communications, or related business functions.
• Experience creating, managing, or coordinating customer communications and stakeholder engagement activities.
  



U.S. National Base Pay Range: $86,600 - $144,400. Geographic differentials may apply in some locations to better reflect local market rates.



This job is eligible for an annual incentive bonus.







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