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Verint

CX automation software and services platform

Team Lead

Engineering LeadershipConfirmed live in the last 24 hours
Full-timeNo salary listedIn-person

About the Job

Requirements

  • At least 6 years of software development experience within a team using Java or .NET.
  • Advanced knowledge and experience of object-oriented principles and design patterns.
  • Advanced knowledge and experience working with Java.
  • Experience with UI/UX development using React.js, TypeScript, JavaScript, HTML5, CSS3, Node.js, and state management tools such as Redux Toolkit, Zustand, or Recoil.
  • Experience with web services such as SOAP and REST.
  • Experience with a cloud platform, preferably AWS.
  • Experience with cloud tools such as Kubernetes, Docker, and OKD/OpenShift, and CI/CD tools such as Harness or Jenkins.
  • Experience with monitoring tools such as Grafana, Datadog, or OpsGenie.
  • Knowledge of relational database management systems such as Oracle, SQL Server, or MySQL.
  • Knowledge of unit testing and automation testing.
  • Knowledge of cloud deployment.
  • Experience with performance testing and tuning.
  • Understanding of software development life cycle methodologies.
  • Experience with Agentic AI software development life cycle.

Responsibilities

  • Lead and contribute to the design, development, testing, and release of software features and enhancements.
  • Drive engineering best practices, code quality, automation testing, and continuous improvement initiatives.
  • Facilitate technical discussions, design workshops, estimation activities, and solution reviews.
  • Ensure solutions are scalable, secure, reliable, and aligned with product architecture standards.
  • Monitor project progress, identify risks, and escalate issues appropriately.
  • Collaborate with Product Management, Global R&D, and other stakeholders to deliver business objectives.
  • Mentor and coach team members, providing technical guidance and career development support.
  • Conduct performance reviews, regular one-on-one discussions, and development planning with direct reports.
  • Promote a positive, collaborative, and high-performing team culture.
  • Support customer-centric product development by understanding user needs and delivering excellent customer experiences.

About the Company

Verint

CX automation software and services platform

Verint provides software and services for customer experience (CX) automation via an open platform with AI-powered applications, bots, analytics, large language models, and automated workflows that analyze business intelligence from customer interactions. The platform is delivered as a Software-as-a-Service (SaaS) and integrates with a client’s existing apps, telephony, and data lakes to support call centers and other customer-service operations. It processes data from customer interactions, uses AI and analytics to extract insights, and runs automated workflows and bots to handle routine CX tasks, with deployment options that fit the client’s environment. The goal is to help organizations improve customer experiences and contact-center performance by turning interactions into actionable insights and automated, efficient processes, leveraging a broad, interoperable platform and enterprise integrations to stand out.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Town of Huntington, New York
Founded
1994

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