Head of Healthcare Product and Solution Delivery

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

A senior strategic Healthcare vertical leader that sits at the intersection of Product Management, Sales, Technical Solutions, Client Delivery, Operations, and Healthcare industry stakeholders. This Head of Healthcare Product and Solution delivery executive leader will have direct ownership of strategy, roadmap input, sales support, and client delivery coordination, while operating through a matrixed relationship with Product Management and Healthcare Sales across the Payments – Merchant and Institutional (PMI) organization. This leader is also responsible for ensuring product capabilities align with client needs, market trends, regulatory requirements, and U.S. Bank growth objectives.

Primary Responsibilities

Healthcare Product Strategy & Vision

• Define and own the Healthcare payments strategy and multi-year product roadmap.  This will include collaboration across the PMI product and sales organization as well as connectivity to CBB healthcare strategy and roadmap.
• Align product roadmaps and delivery priorities across teams.
• Identify opportunities to leverage common platforms and capabilities.
• Influence product innovation through direct industry engagement. Identify industry trends, competitors, regulations, client pain points, and emerging technology opportunities across:
  • Healthcare Payables
  • Healthcare Receivables
  • Payment Consolidation
  • Claims Payments
  • Payment reconciliation
  • Virtual Card Solutions
  • Patient Payment Solutions
  • Embedded Healthcare Payments
  • Provider and Payor ecosystems
• Design market-leading solution packages and prioritize investments across build, buy, and partner strategies to close capability gaps, accelerate speed to market, and drive organic and inorganic growth.
• Develop strategic partnerships that accelerate Healthcare growth objectives.
• Establish product requirements informed by client feedback and market intelligence.
• Engage with PMI – Sales and CBB sales to obtain the voice of the healthcare customer.
• Drive commercialization and adoption of strategic Healthcare solutions.
• Facilitate governance and executive communication between business leaders.

Leadership Responsibilities

• Build and lead a team of healthcare solution consultants and product/delivery specialists.
• Foster a culture of innovation, accountability, client focus, and collaboration.
• Develop healthcare expertise across delivery and product organizations.
• Mentor future leaders and establish succession plans.
• Drive organizational alignment across Product, Sales, Operations, Technology, and Client Service teams.

Solution Consulting & Technical Sales Support

• Provide technical sales support, commercialization leadership, and industry advocacy.
• Partner with sales supporting new business acquisition and revenue growth.
• Act as executive sponsor for large and complex Healthcare opportunities.
• Support Payment Sales Consultants in discovery sessions, solution design, client presentations, executive briefings and RFP and proposal responses
• Develop Healthcare-specific sales playbooks, competitive positioning, and value propositions.
• Represent U.S. Bank at industry conferences, client forums, and healthcare technology events.

Client Solution Delivery & Support

• Ensure successful deployment and adoption of healthcare solutions.
• Partner with implementation, onboarding, operations, and support organizations to remove client friction and accelerate realization of value.
• Establish Healthcare-specific implementation standards and best practices.
• Oversee Healthcare solution readiness, enablement, and support processes.
• Drive continuous improvement in client experience, satisfaction, and retention.

Business Performance & Governance

• Own Healthcare growth strategy and performance metrics.
• Establish and monitor:
  • Revenue growth
  • Pipeline development
  • Solution adoption
  • Client satisfaction
  • Implementation success
  • Retention metrics
  • Product utilization
• Support, influence and develop executive reporting and business reviews.
• Ensure compliance with healthcare, banking, risk, and regulatory requirements.

Qualifications

Required

• 12+ years of experience in payments, treasury management, healthcare payments, fintech, healthcare technology, or financial services.
• 7+ years leading cross-functional teams.

• Deep knowledge of:

• • Healthcare payments
  • Treasury Management
  • Commercial card solutions
  • Receivables solutions
  • Payment processing workflows
• Strong executive communication and presentation skills.
• Experience supporting large enterprise and healthcare clients.
• Demonstrated success leading product strategy, solution development, or client delivery organizations.

Preferred

Experience with:

• Provider organizations
• Payors
• Revenue cycle management
• Healthcare ERP systems
• Healthcare clearinghouses
• Healthcare fintech platforms

Knowledge of:

• HIPAA considerations
• Healthcare regulatory environments
• Emerging healthcare payment technologies

Success Measures (First 24 Months)

• Unified Healthcare product roadmap for PMI.
• Expanded industry partnerships and market presence with a buy/build/partner strategy in the roadmap.
• Strengthened partnership with clear roles and responsibilities across PMI sales and products.
• Healthcare revenue and pipeline growth.
• Increased Healthcare solution adoption rates.
• Improved implementation speed-to-revenue.
• Enhanced client satisfaction and retention.
• Improved coordination across PMI product organizations.
• Creation of healthcare-focused sales enablement and solution engineer capabilities.

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week, as well as business travel based on business needs.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $193,035.00 - $227,100.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.