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Starling Bank

Mobile banking for personal and business

Senior Client Solutions Consultant

Implementation & Technical Account ManagementPosted on Nov 10
Full-timeLondon, UKNo salary listed

About the Job

Requirements

  • You have 5–7+ years of experience in client-facing roles, in a consulting role, or at a technology company.
  • You have experience in financial services and technology delivery.
  • You have experience delivering complex programmes.
  • You can rapidly understand client problems and present solutions in a structured and informative manner.
  • You have demonstrated experience within project management and product or technology delivery environments, ideally across SaaS, fintech, or modern digital platforms.
  • You have a structured, methodical approach to breaking down ambiguous or complex challenges, an inquisitive mindset, and an appreciation for how systems function.
  • You have strong technical aptitude and curiosity to understand modern software architecture and how technical components come together to create customer propositions.
  • You have adaptable, thoughtful communication skills and can build rapport and convey technical concepts clearly to audiences ranging from senior bank executives and consulting partners to software engineers.
  • You are comfortable and engaging when facilitating discovery sessions, scoping workshops, and collaborative working groups.
  • You are self-motivated, proactive, and comfortable operating with a high degree of autonomy in a fast-paced, scaling environment.
  • You are flexible and pragmatic in delivery and can adapt to different client environments, methodologies, and project frameworks while maintaining attention to detail.

Responsibilities

  • Take responsibility for delivering multiple complex workstreams and represent client priorities and operational needs during internal planning and decision-making forums.
  • Build trusted, lasting relationships across client organisations, understand their vision, day-to-day challenges, and strategic priorities, and apply deep knowledge of the Engine product suite.
  • Work with product teams and solution architects to design scalable solutions that meet immediate client requirements and enhance capabilities for future partners.
  • Coordinate end-to-end solution delivery with Engineering teams in alignment with programme timelines and key milestones.
  • Maintain clear reporting on workstream milestones, risks, and progress across internal and client stakeholders.
  • Support transitions from delivery into business-as-usual operations by sharing client context and preparing the Run team for long-term operational success.
  • Contribute to the growth and maturity of the Client Solutions function by sharing implementation learnings and helping refine and establish core delivery methodologies.

About the Company

Starling Bank

Mobile banking for personal and business

Starling Bank is a digital bank in the UK offering personal and business current accounts through a mobile app. For individuals, it provides features like instant spending notifications, insights, and Spaces (pots) to separate money. For businesses, it offers business accounts with invoicing and accounting integrations. The app handles account management, payments, and budgeting in one place, with transactions processed online and via card payments. The bank earns revenue from card interchange fees, interest on balances held with the central bank, and lending (such as personal loans and overdrafts). Its approach combines mobile-first banking with a broad set of services in a single app, differentiating itself through the Spaces budgeting tool, real-time transaction insights, and a strong focus on both personal and business banking. Starling’s goal is to grow its customer base while expanding its lending portfolio and offering a complete digital banking experience in the UK.

Company size
1,001-5,000
Company stage
Private
Total funding
$1.3B
Headquarters
London, United Kingdom
Founded
2014

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