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Stitch Fix

Personalized styling via data-driven subscriptions

Stylist

Customer ExperienceUpdated on Nov 7
Part-timeRemote in USA$16.50 /hr

About the Job

Requirements

  • At least 2 years of client-facing styling or apparel experience, with enthusiasm for fashion and a demonstrated ability to create positive customer experiences.
  • Demonstrated success meeting or exceeding performance goals in a fast-paced, evolving environment.
  • Ability to work effectively in a remote environment where business updates, expectations, feedback, and direction are primarily communicated in writing.
  • Ability to independently review, understand, and apply written information, stay informed of updates, and proactively seek clarification when needed.
  • Excellent written communication skills and ability to build rapport and trust with clients in a virtual environment.
  • Experience and confidence styling across body types, gender identities, lifestyles, style preferences, and occasions.
  • Ability to rapidly adopt new tools, technologies, and processes and integrate them into the workflow with minimal downtime.
  • Familiarity with Google Workspace, including Docs and Gmail, Slack, and Zoom, or ability to quickly learn new tools and systems.
  • A reliable computer with a Chrome browser and high-speed cable or fiber internet with a minimum speed of 10 Mbps.
  • Strong time-management skills, including punctual attendance, accurate timekeeping, and productive work habits that meet operational requirements.
  • Ability to consistently meet the 10–20 hour weekly requirement for this part-time, hourly, Flex Tier Stylist role, with scheduling flexibility to align with client demand as directed by Stitch Fix.
  • Commitment to actively seeking feedback and continuously improving work for oneself, clients, and the team.
  • Ability and willingness to maintain a public-facing Stylist profile featuring a photo, which may be used to support client relationships and in Stitch Fix marketing.
  • The position may require the ability to sit for extended periods, use a computer or other office equipment, and communicate effectively verbally and in writing.

Responsibilities

  • Provide expert style guidance across evolving client channels, including messaging, chat, video, and the in-house styling platform; respond to client requests and create personalized looks that build confidence and trust.
  • Create thoughtfully styled assortments using client profiles, preferences, past purchases, style goals, and available inventory, crafting personalized Fixes for clients across body types, sizes, gender identities, style spectrums, occasions, and lifestyles.
  • Build meaningful client relationships through personalized interactions and a public-facing Stylist profile featuring a photo, which may also be used in Stitch Fix marketing.
  • Meet performance, productivity, and client satisfaction goals; identify opportunities to strengthen client retention and Stylist-client connections; and share insights with the broader team.
  • Develop styling expertise through training and regular check-ins, stay current on company updates and fashion trends, and contribute to a supportive, collaborative styling community.

Desired Qualifications

  • Experience delivering personalized styling or customer experiences through digital channels such as messaging, chat, or video.
  • Experience working in a remote, metrics-driven environment.
  • Exposure to AI-enabled tools or technologies and interest in using emerging technology to improve efficiency and client outcomes.

About the Company

Stitch Fix

Personalized styling via data-driven subscriptions

Stitch Fix is an online styling service that uses data and algorithms to deliver curated clothing selections to customers. It works by clients filling a style profile with size, preferences, and budget; a team of stylists supported by algorithms selects a range of items, which are shipped to the customer's home for try-on. Customers pay a styling fee (which can be credited towards items they keep) plus the price of the items, and unsold items can be returned. The model combines subscription-style shipments and direct sales, including future direct-buy options and international expansion. Stitch Fix aims to simplify shopping by providing personalized fashion recommendations and convenient home delivery, leveraging data analytics to tailor selections to each user.

Company size
1,001-5,000
Company stage
IPO
Headquarters
San Francisco, CA
Founded
2011

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