Senior Customer Service Representative

Job Overview

Join the world’s leading play and entertainment company in an Operations support role, working with iconic brands like NERF, PLAY-DOH, MONOPOLY, TRANSFORMERS, MY LITTLE PONY, and PEPPA PIG, and global licensed properties like MARVEL and STAR WARS. We at Hasbro offer you the opportunity to work with iconic brands like NERF, PLAY-DOH, MONOPOLY, TRANSFORMERS, MY LITTLE PONY, and PEPPA PIG, and huge global licensed properties like MARVEL, and STAR WARS.

We at Hasbro are recruiting for a Senior Customer Service Representative. In this role you will be based in our Amsterdam office but you will also have the flexibility to work from home. As a Customer Service Representative, you will work in our fun team delivering requirements, orders, quotes, content and reports to Hasbro European Trading (HET) and Hasbro International Trading (HIT) customers in Benelux throughout the year, including busy peak periods. As a valued team member, you will also support your team during planned and unplanned periods.

Location and Work Arrangement

This role is based at our Amsterdam, Netherlands office and follows a hybrid schedule designed to support in-person collaboration. Employees are expected to work onsite on Tuesdays, Wednesdays, and Thursdays, with the flexibility to work remotely or onsite on Mondays and Fridays.

What You'll Do

• Ensure accuracy and timely order management of the orders.
• Resolve routine and non-routine enquiries, work as a standout colleague and deliver the highest service to our customers.
• Communication with the customers by email and phone.
• Complete Customer Service tasks such as pricing approvals, crafting internal POs, etc.
• Liaise with internal stakeholders in Sales, Warehouse, Finance and Marketing.
• Provide accurate, valid, and complete information to internal and external stakeholders.
• Deliver product information to the customers in line with their critical paths.
• Have a clear understanding of our business objectives and account promotional activities and support the delivery of local activation plans & Product Launches.
• Adhere to all SOX processes ensuring 100% compliancy
• To take personal responsibility for achieving excellent levels of customer service and customer happiness when dealing with our HET/HIT Benelux customers, both internal and external.

What You'll Bring

• This is a multi-market role and therefore a high fluency in English and French is required with an additional European language beneficial but not essential Languages: English & French
• Understanding of “order to cash” process
• Good knowledge of MS Office - and the ability to learn new packages including SAP
• Interest or experience working on AI driven projects.
• Ability to use data, work with numbers, trend service metrics & use the insights to highlight opportunities for performance improvement.
• Ability to meet deadlines, have attention to detail & able to prioritize and react constructively under pressure.
• You are eligible to work in the Netherlands and you are either already based in the Netherlands or you are looking to move here. Please note that Hasbro is not willing to sponsor relocation for this position.

Who We Are

We’re a team of creators, storytellers, and innovators united under the Hasbro family and home to beloved brands, AAA digital games studios and immersive experiences that spark imagination across generations. Together, we’re committed to a culture rooted in creativity, excellence, curiosity, and inclusion, and where every employee is empowered to think boldly, act with integrity, and spark joy for all.

Hasbro About the Company – Hasbro

Wizards of the Coast Who We Are – Wizards of the Coast

Equal Opportunity

Hasbro is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.

Accommodations

If you have a disability and need reasonable accommodation during the hiring process, please inform your recruiter anytime throughout the process.

Pay Range 44000 - 66000 EUR