Seminole Hard Rock

Global restaurant, hotel, and casino brand.

Supervisor - Slot Operations

Food Service & HospitalityConfirmed live in the last 24 hours

Full-timeAtlantic City, NJ, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is preferred.
At least one year of Slot Attendant or Slot Technician experience is preferred, or one year of casino experience with previous experience as a Slot Floor Supervisor in a high-volume casino environment.
Must have a KEY license or be able to obtain one.

Responsibilities

Assist Slot management in all phases of Slot Operations under the direction of the Slot Shift Manager and Director.
Monitor daily jackpot and machine malfunction transactions for accuracy and response time.
Supervise Slot attendants on the assigned shift within the assigned section.
Assist in training, counseling, scheduling, and evaluating Slot attendants.
Handle employee and customer complaints and disputes.
Promote positive customer service, safety, security, and a friendly atmosphere.
Ensure Slot attendants work with cashiering personnel, security officers, or other casino staff regarding jackpot payouts and exchange slips.
Monitor IRS currency transaction reporting requirements.
Safeguard against theft and ensure the security and integrity of casino property.
Report developments that may affect casino operations to the Slot Shift Manager or Assistant.
Account for all slot keys and equipment, including issued and non-issued items.
Ensure compliance with all gaming regulations.
Coordinate and participate in Slot special event functions.
Promote positive public and employee relations.
Maintain a clean, safe, and hazard-free work environment within the area of responsibility.
Perform other related and compatible duties as assigned.

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Under the direction of the Slot Shift Manager & Director, the incumbent assists Slot management in all phases of Slot Operations.

Monitor daily jackpot and machine malfunctions transactions for accuracy and response time.
Responsible for supervising Slot attendants on assigned shift within assigned section.
Assists in training, counseling, scheduling and evaluating Slot attendants.
Handle employee and customer complaints and disputes.
Promotes positive customer service, safety, security and creates a friendly atmosphere.
Ensures that Slot attendants work with cashiering personnel, security officers or other Hard Rock Hotel & Casino staff in regards to jackpot payouts, and exchange slips.
Monitor IRS currency transaction reporting requirements.
Safeguard against theft and ensures the security and integrity of all casino property.
Report developments that may affect the casino operation to the Slot Shift Manager or Assistant.
Accountable for all issues and non-issued slot keys and equipment.
Ensures compliance with all gaming regulations.
Coordinates and participates in Slot special event functions.
Promotes positive public/employee relations at all times.
Maintains a clean, safe hazard-free work environment within area of responsibility.
Performs all other related and compatible duties as assigned.

QUALIFICATIONS

High School diploma or Equivalent preferred.
Minimum one (1) year of Slot Attendant or Slot Technician experience preferred, or one (1) year of casino experience with previous experience as a Slot Floor Supervisor in a high volume casino environment
Must have a KEY license or be able to obtain one

About the Company

Seminole Hard Rock

Global restaurant, hotel, and casino brand.

Hard Rock operates a global hospitality and entertainment brand that runs restaurants, hotels, and casinos with a rock-and-roll theme. The core experience blends American-style dining with a live music atmosphere and a curated collection of music memorabilia, which started organically from a customer’s guitar request and grew into the brand’s hallmark. The business model spans multiple hospitality verticals, including themed cafes, hotels, and casino gaming venues, all unified under the Hard Rock brand. Unlike many competitors, Hard Rock is owned by the Seminole Tribe of Florida, which acquired the brand in 2007, enabling strategic expansion in gaming and hospitality across the world. The company’s goal is to deliver immersive entertainment-centered experiences through consistent branding, hospitality, and iconic memorabilia across its global network.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Virginia Beach, VA
Founded: 1971

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