IT Technician 1
No salary listed
Junior
Laval, QC, Canada
In PersonOn-site work five days per week is required; travel within Canada may be required once per year for new store openings.
IT OperationsIT Service Desk & End User Support
About the job
Requirements
- Effective interpersonal skills and the ability to build relationships.
- Excellent written and verbal communication skills.
- Ability to present ideas in user-friendly language.
- Ability to work independently and self-motivate.
- Attention to detail.
- Analytical and problem-solving ability.
- Work experience in a collaborative, team-oriented environment.
- Excellent customer-service approach.
- Ability to travel once per year for new store openings in Canada.
- Availability for one full week per month of on-call rotation, including weekends.
- Ability to work on-site five days per week.
Responsibilities
- Support and maintain internal information technology systems, desktop computers, and peripherals.
- Support and maintain computers, networks, peripherals, cameras, telephony, and Internet services at branch locations.
- Install, diagnose, repair, maintain, and upgrade computer hardware, software, and equipment while ensuring optimal workstation performance.
- Provide user training and assistance as needed, and analyze, diagnose, and resolve computer and network issues on-site or remotely for various users.
- Receive and respond to incoming calls or emails concerning computer, network, telephony, or information technology hardware issues.
- Develop and maintain an inventory of all information technology equipment.
- Accurately document all information technology issues.
- Liaise with third-party information technology support and equipment suppliers.
- Provide Office 365 support.
About the company
Structube sells affordable, modern home furnishings in Canada through more than 70 stores and an online shop. It targets younger, urban shoppers with contemporary furniture priced by sourcing products from overseas manufacturers to keep costs down. The company uses large-format megastores and an expanding e-commerce platform, backed by a national footprint and property investments to support growth. Its goal is to make stylish furniture accessible to a broad audience without a hefty price tag, backed by Canadian ownership and family leadership.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Montreal, Canada
Founded
1974
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Simplify's Take
What believers are saying
- Winnipeg's May 2025 megastore opening shows continued physical expansion in Canada.
- Structube.com generated $7.0 million in June 2026, proving meaningful online demand.
- Free-delivery promotions and new arrivals support traffic and conversion across markets.
What critics are saying
- Trustpilot reviews in August 2026 cite delayed deliveries, damaged goods, and poor service.
- Health Canada recalls for SNOWER and SERBI exposed child-safety and quality-control failures.
- Persistent fulfillment failures can destroy brand trust and eventually force customer flight online.
What makes Structube unique
- Structube runs 72 Canadian stores and a national e-commerce channel in 2026.
- Its megastore format, like Winnipeg's 60,000-square-foot opening, strengthens showroom depth.
- Family control under Tony and Eric Knafo keeps merchandising and expansion decisions centralized.
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