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Trust Payments

Global payment processing, loyalty, data management

Business Analyst

Full-TimeUpdated on 10/23/2026
No salary listed
Mid
Bachelor's
Malta+2 moreMore locations: Bangor, UK | Bromley, UK
HybridHybrid work; role locations listed as Bromley, Bangor, and Malta.
Business & StrategyBusiness Analysis

About the job

Requirements
  • Commercial experience, ideally within the payments industry or broader banking, financial services, or fintech environment.
  • At least 3 years of experience working as a Business Analyst.
  • Strong analytical and problem-solving skills.
  • Proficiency in business analysis tools such as JIRA, Confluence, and Visio.
  • Clear, confident communication and stakeholder management skills.
  • Proven ability to engage and influence cross-functional teams.
  • Demonstrated ability to use data to drive recommendations and prioritisation.
  • Experience with both Agile and Waterfall project methodologies.
Responsibilities
  • Gather and document business requirements from stakeholders across projects, mandates, and ad hoc change requests.
  • Write user stories and acceptance criteria.
  • Produce functional and non-functional specifications.
  • Complete requirements traceability matrices.
  • Design and document process flows, including BPMN and swimlane diagrams.
  • Conduct As-Is and To-Be analysis to identify gaps and opportunities.
  • Analyse business processes to identify pain points and deliver practical, well-reasoned solutions.
  • Build and present business cases for proposed solutions.
  • Lead engagement between technology and business teams, drive agreement on solutions, and manage communications across both areas.
  • Conduct data analysis to inform decision-making and prioritisation.
  • Develop and maintain business tools such as ROI calculators to strengthen business case development.
  • Lead meetings and workshops to define project scope and objectives.
  • Build reports and dashboards to track key performance indicators.
  • Ensure compliance with industry standards and best practices.
  • Lead UAT activities, delivering demos and technical guidance to stakeholders.
  • Deliver training on new systems and processes where required.
  • Produce process documentation and training materials that enable business users to build analytical capabilities independently, with Business Analyst oversight ensuring quality and consistency.
  • Drive the development of team members through training and mentorship in business analysis techniques and best practices.
Desired Qualifications
  • A Business Analysis certification, such as CBAP or BCS Practitioner, is advantageous.
  • A bachelor's degree is a plus.

About the company

Trust Payments helps businesses speed up and simplify how they take payments, manage loyalty, and handle customer data to create a seamless buying experience across the world. It uses a global technology platform that connects to 50+ banks to support processing through multiple acquirers, and it also offers its own merchant acquiring solution in the EU (acquiring.com). The company works with clients to design a payment strategy that fits their goals rather than offering a one-size-fits-all approach. Its solutions are flexible and available internationally, regardless of where a customer is or which payment method they prefer. Compared with others, Trust Payments combines payments, loyalty, and data tools on one platform, backed by licenses and memberships from regulators and card networks in multiple regions. The overall aim is to help businesses grow sales and improve customer experience by delivering fast, smooth, and secure payments globally.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

London, United Kingdom

Founded

2019

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Benefits

  • Health Insurance
  • Life Insurance
  • Wellness Program
  • Mental Health Support
  • Flexible Work Hours
  • Remote Work Options
  • Paid Vacation
  • Parental Leave
  • Company Social Events
  • Professional Development Budget

Company News

HDS Cloud Apps
Sep 7th, 2026
Why now is the time to become an HDS Cloud Apps Reseller.

Why now is the time to become an HDS Cloud Apps Reseller. A presence in every city, built on purpose. Over the past few weeks HDS Cloud Apps has been deliberately building out HDS Cloud Apps' presence across every major city in the UK and Ireland - dedicated pages for London, Manchester, Birmingham, Glasgow, Dublin and dozens more, plus hub pages covering England, Wales, Scotland and Northern Ireland as whole markets in their own right. Each one is written specifically for that city's hospitality and retail scene, not a single generic template with the town name swapped in. That matters for a reseller because of what it does quietly in the background: a hospitality operator searching for EPOS options in their own city finds a page that's actually about their city, their sector, and the way trade actually works where they are - not a homepage that assumes every venue in the country trades the same way a central London restaurant does. That's a warmer lead than a generic national ad ever produces, and it's exactly the kind of interest a local reseller is best placed to pick up and convert, because the groundwork of "why HDS, why now" has already been done before the phone even rings. Why its reseller network keeps growing. Search visibility gets a lead to the door. What's actually growing its reseller network is what happens after that - and it comes down to three things HDS Cloud Apps hear from resellers themselves, over and over, on calls, in review meetings, and in the quiet moments when a reseller mentions in passing that a platform they used to sell just isn't worth the hassle anymore. Great communication. A reseller isn't left guessing where a deal stands or what's happening with a client they placed six months ago. Clear, direct communication with the HDS team - not a ticket queue, not an account manager who changes every quarter - is something resellers consistently tell HDS Cloud Apps they don't get from other platforms they've worked with. When a client has a question mid-deployment, or a reseller needs a straight answer before they can close, they're talking to someone who actually knows the account, not starting again from the top of a call script. Flexibility of product. HDS Cloud Apps covers restaurants, bars, hotels, cafes, retail and a growing list of specialist sectors - golf clubs, padel courts, stadiums, charity retail - from one platform with 50+ modules. A reseller isn't stuck pitching a rigid product and hoping it fits; the platform flexes to whatever the client in front of them actually needs, whether that's a single-till independent café or a multi-site group running restaurants, retail and events under one roof. That range means a reseller doesn't need three different partnerships to cover three different types of client - one platform, one relationship, every sector. Great support, happy customers. A reseller's commission is only as good as how long that client stays. Every HDS client gets full onboarding, staff training and 24/7 UK-based support - which means a reseller isn't the one fielding a 10pm technical call on a Friday service, and the client they placed a year ago is still a happy, paying customer today. A churned client is a dead commission stream; a supported one keeps paying out for years, which is the entire logic behind why support quality matters as much to a reseller's income as it does to the client's experience. Payment agnostic, by design HDS Cloud Apps integrates with 8 payment providers - Dojo, Teya, Trust Payments, Viva, Musqet, Global Payments, WorldPay and Take Payments - and never forces a client onto one of them. A client can choose the provider that suits them and switch later without replacing their EPOS. For a reseller, that's an easier conversation with a client who's been burned by a "free till, locked processor" deal before, and a genuine point of difference against platforms built to funnel every client into one payment relationship. What you actually earn as a reseller. The commission structure is built to compound, not to pay out once and disappear. Every component of a deal earns: the software subscription, the hardware margin, and a separate payments commission - all from a single client relationship, with no carve-outs reducing what's actually payable. A client placed a year ago is still earning commission today, and every month after that, without a single additional sales call. New clients also get 40% off their buy rate, which makes the pitch itself far easier - a genuinely lower price rather than a discount that quietly unwinds once a trial period ends, so a hospitality or retail business isn't weighing up a "free for now" offer against what they'll actually pay once the honeymoon period is over. "The recurring commission model means I earn from clients I placed over a year ago. It keeps building quietly in the background." - HDS Cloud Apps Reseller Partner Who makes a good HDS Cloud Apps reseller. There isn't one fixed profile, and that's part of the point. Existing hardware or till resellers use HDS Cloud Apps to add a genuinely flexible platform alongside kit they already sell, rather than being tied to whatever rigid software their current supplier bundles in. Payment ISOs and agents already talking to hospitality and retail businesses about processing find EPOS a natural extension of that same conversation - and because HDS is payment agnostic, that conversation never turns into a fight over which processor the client is forced to use. Hospitality consultants and local IT providers who are already the trusted first call for venues in their city are often sitting on the exact kind of relationships a city-specific search page is built to attract; they just haven't had a reason to bring EPOS into that relationship before. What all of them have in common is an existing network, even a small one, and a willingness to have one more useful conversation with the businesses they already know. The platform, the commission structure and the support behind every client are the same regardless of which of those starting points a reseller comes from. Ready to grow with HDS Cloud Apps? A growing local presence in every major UK and Ireland city means more hospitality and retail businesses finding HDS Cloud Apps every week - and every one of those conversations is an opportunity for a reseller who's ready to have it. Combine that with a product flexible enough to fit almost any venue, a payment-agnostic platform that makes the pitch easier, and support good enough that clients stay for years, and it's a genuinely good time to be joining the network rather than watching it grow from outside. If you're already talking to hospitality or retail businesses about their tech stack - or want to start - find out how the HDS Cloud Apps reseller programme works and what a recurring income built on real support actually looks like. Frequently asked questions. How do I become an HDS Cloud Apps reseller? What do HDS Cloud Apps resellers earn commission on? Do resellers have to sell one specific payment provider? What support do resellers get after signing a client? HDS Cloud Apps HDS Cloud Apps builds cloud EPOS for hospitality and retail businesses across the UK, Ireland and Europe, sold and supported through a growing network of local reseller partners. Build a recurring income selling world-class EPOS. Impressive recurring commissions, a flexible product, real support behind every client, and no forced payment provider to pitch around.

G3 Media
Jul 21st, 2026
Trust Payments selected by Les Ambassadeurs Casino to modernise payment infrastructure.

Trust Payments selected by Les Ambassadeurs Casino to modernise payment infrastructure. Land-based Mayfair casino installs five point-of-sale terminals in private gaming spaces. Trust Payments, a leading fintech innovator across the UK and EU, has been selected by London's prestigious Les Ambassadeurs Casino to modernise its payment infrastructure, deploying its point-of-sale technology at one of Mayfair's most historic private members' clubs. The move reflects wider investment across premium hospitality and gaming in modern payment technology, as operators respond to changing customer expectations while maintaining the levels of service their customers expect. Contactless payments now account for the majority of UK card transactions, 75 per cent of debit and 66 per cent of credit card payments in March 2026, according to UK Finance, reflecting the continued growth of contactless payments across the UK economy. Five point-of-sale terminals have been installed throughout Les Ambassadeurs' private gaming spaces and dining areas, with the deployment completed in just 72 hours. The implementation enables a seamless payment experience across the venue while simplifying payment reconciliation across gaming and hospitality. Robert Cairns, Chief Financial Officer for Les Ambassadeurs, said: "Trust Payments terminals have integrated into our operation without fanfare, which is rather the point. The state-of-the-art terminals and frictionless service have set a new standard for us." Laurence Booth, Group CEO of Trust Payments, added: "Consumer expectations around payments continue to evolve, even in the most established hospitality and gaming venues. We're proud to have delivered a seamless, reliable payment experience for Les Ambassadeurs' members within the timeframe the business required, and to support Les Ambassadeurs as it continues to invest in the experience it offers its members." Les Ambassadeurs Club, or "Les A", has welcomed aristocracy, diplomats and members of the establishment since the early 19th century and remains one of London's most exclusive private casinos.

FF News
Jun 3rd, 2025
Trust Payments Selects Trulioo to Streamline Verification, Reduce Onboarding Costs and Power Global Growth

Trust Payments selects Trulioo to streamline verification, reduce onboarding costs and power global growth.

FF News
May 26th, 2025
Trust Payments Unveils Ability To Process Payments Using Android Devices

Merchants across Europe will be able to process payments using their Android mobile or tablet devices using new technology unveiled today by Trust Payments, the disruptive leader in frictionless payments and value-added services for merchants. SoftPOS by Trust Payments enables merchants to accept contactless payments on standard Android devices with NFC capability, without requiring additional hardware. This innovative app offers multiple features including:Streamlined interface: Simply open the app, type the amount you wish to charge, and the checkout will be immediately ready to process the transaction. Visa and Mastercard compatibility: The customer taps their Visa or Mastercard debit/credit card against your device to complete a contactless sale of up to £100/€50 with PIN entry possible for higher amounts. Mobile wallet support: Payments can also be made from mobile wallets such as Apple Pay, Google Pay and Samsung Pay on devices or wearables