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Emburse

Automates accounts payable and expense management

Senior Customer Success Manager

Full-Time
No salary listed
Senior
Bachelor's
Toronto, ON, Canada
In Person
Customer Experience & SupportCustomer Success

About the job

Requirements
  • A bachelor's degree or equivalent experience.
  • At least 5 years in a consultative, strategic customer success role or within the travel industry.
  • Strong working knowledge of Microsoft Office, including Excel, Word, and PowerPoint; Google Workspace; Salesforce; and video conferencing tools such as Zoom and GoToMeeting.
  • Ability to deliver engaging product demonstrations and present to diverse client audiences.
  • Creative problem-solving capabilities and agility in managing shifting priorities.
  • Strong follow-up, organizational, and time-management skills.
  • Interpersonal, written, and verbal communication skills across all organizational levels.
Responsibilities
  • Own account health, retention, and expansion across an assigned enterprise client base while identifying and mitigating churn risks.
  • Build long-term relationships with C-suite stakeholders and conduct consultative Executive Business Reviews to identify travel program savings and optimization opportunities.
  • Troubleshoot complex customer situations, act as the primary escalation point for critical issues, and collaborate with internal teams to resolve them.
  • Educate clients, new users, and Travel Management Company providers on products, technology, and industry best practices.
  • Advocate for client needs internally and work with cross-functional teams to influence product strategy and process improvements.
  • Oversee customer milestones, maintain accurate data in Salesforce, and lead retention and cancellation-save processes when risks arise.
  • Track customer metrics and reshop performance, research issues, and partner with Support teams to resolve technical concerns.
  • Stay engaged with travel industry trends, deliver public and internal presentations, and lead client-facing speaking engagements.
  • Partner with leadership to develop customer success strategies, workflows, and team-wide projects.
  • Provide first-level support, onboarding guidance, and mentorship to junior CSMs before management escalation.
  • Assist with strategic team projects, including client reference requests, marketing initiatives, and cross-departmental programs.
Desired Qualifications
  • Proficiency or strong familiarity with Power BI for data reporting is highly preferred.
  • Familiarity with Confluence is preferred.

About the company

Emburse provides SaaS software that automates accounts payable and expense management for businesses. Its tools automate invoice capture, approval routing, and faster payments to improve spend visibility and reduce manual work. The platform integrates with hundreds of technology providers and travel services to keep data flowing smoothly and support end-to-end AP workflows. Emburse aims to simplify financial processes, improve spend control, and free teams to focus on growth.

Company Size

501-1,000

Company Stage

Seed

Total Funding

$4.5M

Headquarters

Los Angeles, California

Founded

2015

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Simplify's Take

What believers are saying

  • Australia expansion begins September 15, 2026, unlocking first non-U.S. revenue from Emburse Spend.
  • September 16, 2026 Emburse AP adds invoice processing, vendor enablement, and payments.
  • August 11 and 18, 2026 awards and Inc. 5000 recognition validate product traction.

What critics are saying

  • SAP Concur, Ramp, Brex, and Navan target Emburse's core workflows with faster, cheaper products.
  • Revelio headcount fell from 772 in 2023 to 743 in March 2026.
  • If Emburse Spend stalls internationally, card-first rivals commoditize the platform and crush renewal power.

What makes Emburse unique

  • Emburse Spend launched in Australia on September 1, 2026, preserving existing cards and banks.
  • August 3, 2026 partnerships with Direct Travel, Mastercard, FCTG, and WTI widen its ecosystem.
  • February 11, 2026 Assurance and September 16 AP unify controls across spend and invoices.

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Benefits

  • Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

-1%

2 year growth

-1%
Yahoo Finance
Oct 13th, 2026
REPAY partners with Emburse to embed ACH, card and check payments in its AP platform

Repay Holdings Corporation (REPAY), a bill payment provider, has partnered with travel and expense management firm Emburse to build payments into Emburse's accounts payable (AP) software. The deal was announced on October 13, 2026. Emburse customers can now pay domestic vendors by ACH, virtual card, digital disbursement, or check without leaving the platform. Finance teams no longer need to export payment files to banking portals or handle separate release steps. Payments sit inside the approval workflow, so each one is reviewed and audit ready before funds go out. The integration covers Emburse's Spend, Pro, and Enterprise platforms. REPAY's payment processing is available to Emburse customers today.

Emburse
Oct 8th, 2026
Emburse named a Leader in three 2026 IDC MarketScape reports for AI-Enabled Accounts Payable and embedded payments.

Emburse named a Leader in three 2026 IDC MarketScape reports for AI-Enabled Accounts Payable and embedded payments. DALLAS, October 8, 2026 - Emburse, a global leader in travel and expense management, today announced that it has been named a Leader in three 2026 IDC MarketScape reports: * IDC MarketScape: Worldwide AI-Enabled Accounts Payable Automation Software for Large Enterprise 2026 Vendor Assessment (Doc #US54134226, September 2026) * IDC MarketScape: Worldwide Embedded Payment Applications in Accounts Payable Workflows 2026 Vendor Assessment (Doc #US54917726, September 2026) * IDC MarketScape: Worldwide Embedded Payment Applications in Travel and Expense Management Workflows 2026 Vendor Assessment (Doc #US54917826, September 2026) According to the IDC MarketScape for AI-Enabled Accounts Payable Automation Software for Large Enterprise, "Emburse's AI is built specifically for finance workflows and is embedded across invoice capture, GL coding, matching, approval routing, payments, and forecasting rather than applied selectively to individual tasks." According to the IDC MarketScape for Worldwide Embedded Payment Applications in Accounts Payable Workflows, "Emburse's card acceptance and tokenization, along with the company's globalization footprint, reflect the company's positioning around localization across more than 100 countries and Emburse's purpose-built AI for global VAT reconciliation and multicurrency support." "As finance operations expand across entities, systems, and payment rails, organizations need technology that simplifies workflows while maintaining strong financial controls," said Marne Martin, CEO of Emburse. "To us, being named a Leader across these three IDC MarketScape evaluations validates our approach. We are focused on embedding purpose-built AI and payment execution directly into day-to-day workflows, helping finance teams automate routine tasks and control spend across complex finance operations." "As enterprise finance teams navigate increasing complexity across vendor payments and employee expenses, bringing real-time controls and purpose-built AI directly into daily workflows has become critical," said Kevin Permenter, Research Director, Financial Applications at IDC. "Modern spend management increasingly favors providers capable of bridging embedded payments, accounts payable, and travel and expense within a unified framework, and Emburse's presence across these evaluations reflects that convergence." To learn more about Emburse's accounts payable and embedded payment solutions, visit www.emburse.com/solutions/ap-automation About Emburse Trusted globally by more than 12 million finance leaders, travel managers, and professionals, Emburse helps organizations control spend across complex finance operations, serving over 20,000 organizations in 200 countries and territories - including Global 2000 enterprises, SMBs, public sector agencies, and nonprofits. By proactively managing and accurately validating spend, Emburse ensures robust financial governance, enhanced compliance, and unsurpassed visibility into spend behaviors - all while dramatically streamlining the process for every employee. Emburse's Expense Intelligence approach transforms reactive expense management into infrastructure for strategic growth. Powered by Emburse AI, it orchestrates corporate spend across travel booking, reimbursements, AP, and payments, embedding dynamic policy controls and predictive insights directly into workflows. This real-time approach empowers organizations to adapt quickly, reduce risk, and guide spend before money leaves the business. About IDC MarketScape IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared.

TechDay
Sep 2nd, 2026
Emburse launches Spend in Australia for finance teams.

Emburse launches Spend in Australia for finance teams. Wed, 2nd Sep 2026 (Today) Emburse is launching Emburse Spend in Australia, the product's first expansion outside the United States. The product is aimed at finance teams that want to manage card and out-of-pocket spending in real time while continuing to use their existing cards, banking relationships and rewards programmes. Australia is the first overseas market for Emburse Spend following its US rollout, where it is already used by thousands of customers, according to the company. The Australian version includes local tax settings, billing, card infrastructure and integrations with accounting systems used in the market. The local adaptation reflects a broader push by software suppliers to tailor finance tools to country-specific compliance and reporting requirements, particularly in expense management, where tax treatment and reconciliation rules vary by market. Market entry Emburse Spend is designed to give finance teams visibility over spending as transactions happen, rather than waiting for month-end processes to finish. Employees can capture receipts for both card purchases and out-of-pocket claims, while the software matches receipts to transactions and automates parts of submission and reconciliation. Its assurance tool checks expenses for missing information and policy risks, then routes higher-priority exceptions for review. Finance teams can set policies and approvals and review spending throughout the month. A key part of the launch is that customers do not have to move to a proprietary payments model. Many spend management providers bundle software with their own card products, but Emburse says its system works with a customer's existing payments setup. That may appeal to finance leaders who want tighter oversight of employee spending without changing bank relationships or disrupting existing card reward arrangements. It also places the product in a part of the market where flexibility over payment rails has become a competitive differentiator. Emburse serves more than 20,000 organisations across 200 countries and territories, according to the company. Its user base includes large companies, smaller businesses, public sector bodies and non-profits. Finance focus The Australian launch comes as finance teams face pressure to cut manual processing and improve control over corporate spending. Expense administration has long been a target for automation because receipt collection, policy checks and reconciliation often remain labour-intensive, especially in growing organisations with lean finance departments. Software vendors have increasingly applied artificial intelligence to these processes, particularly to extract information from receipts, match transactions and identify items that need human review. Emburse says those features are part of its Australian offering. Paul Nagy, Chief Product Officer at Emburse, outlined the company's pitch to finance teams managing growth and administrative complexity. "Growing businesses and organisations want to improve performance, optimise day-to-day processes and support growth without adding more complexity," Nagy said. "With AI-powered automation, Emburse Spend simplifies expense management while working with the cards, banking relationships and rewards programs organisations already rely on-bringing real-time visibility and control to their business." Emburse has also built local sales and implementation support for the Australian market. That suggests the company is treating the country as a direct entry point for broader international expansion rather than as a limited pilot. Nagy described the launch as part of a longer-term international plan. "Australia marks an important step in Emburse Spend's international expansion," he said. "By combining local billing, tax and card infrastructure, integrations with Australia's accounting ecosystem and in-market sales and implementation support, we are tailoring Emburse Spend to serve the needs of Australian organisations while building a strong foundation for growth into new markets."

FinancialContent
Sep 1st, 2026
Emburse Spend expands globally, launching in Australia as its first market outside the U.S.

Emburse Spend expands globally, launching in Australia as its first market outside the U.S. September 01, 2026 at 19:00 PM EDT i This article is third-party content and does not represent the views of this site. Tamar Securities, LLC make no guarantees regarding its accuracy or completeness. Finance teams can modernise spend management with a proven, scalable platform tailored to local tax, billing, card and accounting requirements Emburse, a global leader in travel and expense management, today announced the global expansion of Emburse Spend, beginning with Australia as its first market outside the U.S. Already trusted by thousands of U.S. customers, Emburse Spend will help growing Australian organisations gain real-time visibility and control over corporate spending, reduce manual work, and identify policy issues earlier - without requiring them to change the cards, banking relationships or rewards programs they already use. Control For Everywhere You Spend Until now, organisations seeking modern expense management solutions have had to adopt proprietary card and payment solutions that limit their flexibility and choice. Emburse Spend eliminates that compromise by delivering a complete solution that controls spend across an organisation's existing payment ecosystem. With Emburse AI-powered automation, configurable controls, and an implementation experience designed for lean finance teams, Emburse Spend makes it easier for finance leaders to manage spend efficiently and confidently as their organisations scale. "Growing businesses and organisations want to improve performance, optimise day-to-day processes and support growth without adding more complexity," said Paul Nagy, CPO, Emburse. "With AI-powered automation, Emburse Spend simplifies expense management while working with the cards, banking relationships and rewards programs organisations already rely on - bringing real-time visibility and control to their business." Real-Time Expense Management Built for Modern Organisations Emburse Spend is designed to help growing organisations manage expenses as they happen, instead of waiting for month-end reconciliation. Employees capture receipts for both card and out-of-pocket spend in the moment, while Emburse AI extracts expense details, matches receipts to transactions and automates routine work from submission through reconciliation. Furthermore, Emburse Assurance continuously checks expenses for missing information and policy risks, using AI-driven risk scoring to route only high-priority exceptions for human review. Finance teams can apply configurable policies and approvals, review expenses throughout the month, and use flexible reporting to focus on the areas of spend that require attention. By automating more of the work between time of purchase and reconciliation, Emburse Spend helps teams scale without unnecessary manual work. Australia: The First Step in Emburse Spend's Global Expansion For Australian finance teams, Emburse Spend brings together expense management, card controls and real-time visibility in one streamlined platform. The result is a simpler way to manage employee spending, strengthen compliance and give employees a more intuitive experience. "Australia marks an important step in Emburse Spend's international expansion," Nagy continued. "By combining local billing, tax and card infrastructure, integrations with Australia's accounting ecosystem and in-market sales and implementation support, we are tailoring Emburse Spend to serve the needs of Australian organisations while building a strong foundation for growth into new markets." Availability Emburse Spend will be available in Australia beginning September 15, 2026, directly through Emburse Sales. Additional countries in the global expansion will be announced later this year. About Emburse Trusted globally by more than 12 million finance leaders, travel managers, and professionals, Emburse helps organisations control spend across complex finance operations, serving over 20,000 organizations in 200 countries and territories - including Global 2000 enterprises, SMBs, public sector agencies, and nonprofits. By proactively managing and accurately validating spend, Emburse ensures robust financial governance, enhanced compliance, and unsurpassed visibility into spend behaviors - all while dramatically streamlining the process for every employee. Emburse's Expense Intelligence approach transforms reactive expense management into infrastructure for strategic growth. Powered by Emburse AI, it orchestrates corporate spend across travel booking, reimbursements, AP, and payments, embedding dynamic policy controls and predictive insights directly into workflows. This real-time approach empowers organisations to adapt quickly, reduce risk, and guide spend before money leaves the business. With Emburse AI-powered automation, configurable controls, and an implementation experience designed for lean finance teams, Emburse Spend makes it easier to manage spend efficiently and confidently as an organisation scales. Contacts. Media Contact: Monique Daniel Director of Communications [email protected] Report this content If you believe this article contains misleading, harmful, or spam content, please let Tamar Securities, LLC know.

Emburse
Aug 18th, 2026
Emburse wins 2026 SaaS award for Best SaaS Product for Business Productivity.

Emburse wins 2026 SaaS award for Best SaaS Product for Business Productivity. Recognition highlights Emburse's impact in simplifying finance workflows, reducing manual effort, and improving operational efficiency DALLAS, August 18, 2026 - Emburse, a global leader in travel and expense management, today announced it has been named the 2026 SaaS Awards winner for Best SaaS Product for Business Productivity. Operated by global cloud computing awards body The Cloud Awards, The SaaS Awards recognize innovation and excellence across the Software-as-a-Service (Saas) industry. Now in its tenth year, the international program evaluates entries from organizations of all sizes around the world. In selecting Emburse as the winner, the judges highlighted the company's ability to simplify finance and expense management through a unified, intelligent platform while delivering measurable business outcomes. "The SaaS Awards celebrate solutions that help organizations work more effectively, and Emburse is an excellent example of business productivity software done well," said Jon Whittall, Lead Judge, The SaaS Awards. "It doesn't attempt to reinvent the wheel. Instead, it focuses on solving common finance and expense management challenges through a single, unified platform. Its ability to simplify workflows, improve cross-functional productivity, and reduce manual effort is particularly impressive. The measurable reductions in reimbursement times, improvements in compliance, and significant operational efficiencies demonstrate the value of software that helps organizations work smarter rather than harder." Emburse helps organizations control spend across complex finance operations while simplifying the experience for employees and finance teams. Through its Travel and Expense in Motion vision, Emburse delivers a connected, real-time approach to T&E management, transforming fragmented processes into one continuous, intelligently guided journey. Built on an open ecosystem, data and insights move seamlessly alongside the traveler from planning and booking through payment, expense, and reconciliation, reducing administrative friction while giving organizations greater visibility, early spend influence, and total control across the entire lifecycle. "Finance teams are seeking greater control and visibility while creating a simpler experience for employees," said Marne Martin, CEO of Emburse. "This recognition validates our focus on removing unnecessary manual work and connecting travel and expense in ways that help people make smarter decisions in the moment. We're proud of what our teams have built and excited to continue advancing our vision for our customers." "Marking 10 years of evaluating the best in software, this year's SaaS Awards winners have demonstrated what true excellence looks like in a hyper-competitive market," said James Williams, CEO of The Cloud Awards. "Technology buyers today demand unshakeable reliability, proven ROI, and seamless execution and Emburse has set the standard." The SaaS Awards will return in 2027 to continue recognizing excellence in SaaS solutions. To view the full list of 2026 SaaS Awards winners, visit The Cloud Awards website. About Emburse. Trusted globally by more than 12 million finance leaders, travel managers and professionals, Emburse helps organizations control spend across complex finance operations, serving over 20,000 organizations in 200 countries and territories - including Global 2000 enterprises, SMBs, public-sector agencies and nonprofits. By proactively managing and accurately validating spend, Emburse delivers robust financial governance, enhanced compliance and greater visibility into spend behaviors while dramatically streamlining the process for every employee. Emburse's Expense Intelligence approach transforms reactive expense management into infrastructure for strategic growth. Powered by Emburse AI, it orchestrates corporate spend across travel booking, reimbursements, AP and payments, embedding dynamic policy controls and predictive insights directly into workflows. This real-time approach empowers organizations to adapt quickly, reduce risk and guide spend before money leaves the business. About The Cloud Awards. The Cloud Awards is an international program which has been recognizing and honoring industry leaders, innovators and organizational transformation in cloud computing since 2011. The Cloud Awards comprises five awards programs, each uniquely celebrating success across cloud computing, software-as-a-service (SaaS), cloud security, artificial intelligence (AI), and financial technologies (FinTech). Winners are selected by a judging panel of international industry experts. For more information about the Cloud Awards, please visit https://www.cloud-awards.com/