Tesla

Makes electric cars, robotaxis and grid batteries

Delivery Advisor

Customer SuccessConfirmed live in the last 24 hours

Full-timeReykjavík, IcelandNo salary listedIn-person

About the Job

Requirements

Ability to communicate effectively in Icelandic and English.
Strong operations skills and the ability to manage multiple tasks and priorities in a fast-paced environment.
Good problem-solving skills, including the ability to anticipate and address potential issues.
Ability to build strong relationships with customers and colleagues.
Ability to explain complex topics to customers in simple terms.
Attention to detail and the ability to complete documentation accurately and on time.
Ability to work independently and as part of a team.
Passion for Tesla's mission and products and a desire to provide an exceptional customer experience.

Responsibilities

Take over the customer after an order is placed and guide them through the delivery process.
Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery.
Create an ownership solution for customers who purchased without previous interaction with Tesla.
Support customers with financing, trade-ins, and registration, ensuring a smooth and timely delivery process.
Communicate regularly with customers, set expectations, and provide updates on delivery timelines.
Address customer questions or concerns about the delivery process and resolve arising problems.
Ensure all required documentation is completed accurately and on time.
Adhere to processes to support speedy revenue recognition and cash collection.
Coordinate with the Delivery Experience and Service teams to provide a seamless customer experience.
Ensure customers are satisfied with their delivery experience and resolve issues to their satisfaction.
Conduct vehicle handovers.
Meet or exceed delivery targets and performance metrics.

Category	Sales & Customer Support
Location	Reykjavik
Requisition ID	272225
Type	Full-time

Job Description

As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery. You have relentless determination to succeed, and you are driven by the mission of Tesla to build a world of amazing abundance. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

Job Responsibilities

Take over the customer once the order has been placed and guide them through the delivery process
Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process
Create an ownership solution for customers who have made their purchase without previous interaction with Tesla
Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process
Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines
Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise
Ensure that all required documentation is completed accurately and on time
Closely adhere to all processes to ensure a speedy revenue recognition and cash collection
Coordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience
Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction
Conduct vehicle handovers
Meet or exceed delivery targets and performance metrics

Job Requirements

Ability to effectively communicate in Icelandic & English
Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment
Good problem-solving skills, with the ability to anticipate and address potential issues before they arise
Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues
Ability to explain complex topics to customer in simple terms
Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time
Ability to work independently and as part of a team
Passion for Tesla's mission and products, and a desire to provide an exceptional customer experience

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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