Service Manager

Job Description

<p>At Tesla, our Service Managers are the front-line leaders of our Service operation. In this role, you will  be responsible for delivering an exceptional service experience to our customers, developing team members, managing day-to-day operations, and ensure Tesla Service meets the needs of our customers as well as our employees. </p><p>We hire leaders who want to run a service business and be a part of our critical mission to build a world of amazing abundance. Our Service Managers consistently deliver excellent results across all aspects of the business; customer satisfaction; people leadership; operations; and financials.</p><p>To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.</p>

Job Responsibilities

• Champion your team: Inspire and lead all individuals at your location, to create top talent and future leaders of the company.
• Mentoring: Coach and mentor your team for successes, recognizing their strengths and growth areas to achieve individual and operational growth
• Drive business performance & development: You will provide your team with the right tools to succeed, eliminate any roadblocks, and lead by example to show what good looks like, meeting and exceeding targets
• Process understanding: Understand and own every aspect of service center metrics, driving continuous improvements and partnering with support teams to drive performance when necessary.
• Lead through change: Responsible for tooling inventory management, cost controls, and tool orders.
• Support: Support in the development of future solutions – ideate, share and develop future proof solutions to improve service

Job Requirements

• Innovation: proven ability to lead by example and be innovative with processes and efficiencies
• Analytical skills: Analytical ability to understand and impact key performance indicators
• Ability to motivate people: motivate a team to engage and facilitate others to achieve and succeed
• Open for feedback: Have an interest in developing yourself as a people manager and continuously grow by actively learning, self-assessing and asking for feedback
• Digitally savvy:  ability to adopt and adapt quickly to new technology and systems
• MS Office Knowledge: you bring good knowledge of MS Office
• Language Skills: you are able to communicate, read, and write effectively in the local language and English
• Driving license: you have and continue to maintain a valid driving license and safe driving record