Instructional Designer

Job Description:

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs
understand that achieving growth for our partners requires a culture of constant motion; exploring
new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency
in an ever-changing world – that’s what it takes to get there. If that's something you want to be a part
of, apply today!

Learning Experience Consultant/Instructional Designer
So, what does a TaskUs Instructional Designer really do? Think of yourself as an Architect for
TaskUs clients, helping to build a roadmap, plan, and ultimately execute. Imagine yourself going to
work with one thing on your mind: Spending your day to help build the disruptive force behind
TaskUs and some of the world’s most disruptive companies. Your role was designed to map
requirements, plan solutions, and successfully execute learning experiences. Your achievements
are gauged not on hours worked, but on the success or failure of projects and launches.
You love partnering with people to understand their needs and requirements and come up with
creative approaches to make them successful. You care deeply about the overall business and look
for ways to add value. You like being part of a team that delivers excellence. You’re entrepreneurial
and resourceful. You’re passionate about making the world a better place. You like being held
accountable for your own results. You are also able to balance the needs of your customers against
operational targets while at the same time providing world-class service and satisfaction.

● Meet with Subject Matter Experts to conduct Front End Analysis/ Content Analyses and
document content-specific knowledge to support training development
● Develop SMART Learning Objectives
● Design and develop all training content and curriculum (instructor slides, handbooks,
scripts, storyboards, web-based training decks, interactivity modules, quizzes, learning
pathways, etc.)
● Create assessments per the defined assessment strategy
● Edit and develop video content using software such as Premier, Camtasia, etc.
● Review and edit training content created by other team members for Quality Assurance
● Consult learning partners on adult learning best practices
● Receive and give continuous feedback to optimize team efficiency
● Scheduling and building out the monthly calendar

Required skills/Qualifications
● BA/BS degree in education, Learning theory, Instructional design, and/or related
discipline field or equivalent practical 10 yrs experience in lieu of degree.
● 3+ years of experience designing, developing and delivering learning using multiple
media.

● Some experience using e-learning tools and software (i.e. Articulate, Captivate, Evolve)
to create training content
● Strong organizational skills.
● Experience with documentation, technical writing, and narrative scripting.
● Tolerance and enthusiasm for working with ambiguity and change.
● Experience with Adobe Creative Cloud suite for graphic and animation development.
● Proven excellence in developing fully ADA Compliant training deliverables.

Nice to have
● UX/UI experience
● Hands-on experience with technical topics or environments (e.g. computers,
programming, networking, front-end development, etc.).
● Experience migrating training courses into Intellum or other LMS
● Experience in corporate education
● (L4) Learning Management System - Intellum Exceed LMS
● (L4) SQL queries and visualization of key performance metrics
● Experience with Google suite , Buganizer, and QA

About Us
We are a collective of highly capable humans, who understand how to deploy technology and data to
best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and
anything in between, we consider ourselves responsible for protecting our partners’ interests and
supporting their long-term success through innovation and technology—powered by ridiculously
smart people.

TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most
and to thrive in an ever-changing world.
TaskUs currently has over 25,000 employees around the world with offices across the United States,
the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.
TaskUs is an equal opportunity employer.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career
with us!
TaskUs is an Equal Opportunity Employer