IT Support Technician 2

Scopely is looking for an IT Support Technician II to join our IT/Ops team in Barcelona on a on-site basis, working 5 days a week from the hub.

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily. 

The IT/Ops team keeps everything behind the scenes running smoothly and we make sure all teams are equipped and connected - whether across the office or halfway around the world. AV struggles? Don’t worry, we’ve got this.

What You Will Do 

• Run diagnostics, assess impact, and prioritize support requests, owning them through resolution with timely, empathetic communication
• Troubleshoot ¡ workstation, connectivity, identity, and workplace-technology issues across macOS, Windows, iOS, and Android
• Act as a subject-matter expert maintaining operational ownership, technical knowledge, and clear escalation paths
• Employee onboarding, offboarding, device lifecycle, and access processes
• Prioritize tasks based on impact and urgency
• Administer and improve support processes, identifying opportunities to streamline, automate, and enable self-service
• Understanding of industry-standard security best practices with a specific focus on data integrity and malware protection for workstations
• Produce high-quality technical documentation, runbooks, standards, and knowledge-base content
• Research and recommend innovative, automated approaches for system administration tasks that scale with the company's growth
• Use AI responsibly to improve support while maintaining human oversight
• Support our AV/VC platform (Zoom)

What We’re Looking For 

• At least 5 years of related IT support or service desk experience
• Experience with macOS, Windows, iOS, Android, peripherals, business applications, and workplace technology
• Working knowledge of Google Workspace, Microsoft 365, Okta, JumpCloud, Zoom, endpoint management, and identity/access controls
• Hands-on experience with Jira Service Management or a comparable platform.
• Experience with scripting and delivering process improvements or automation.
• Strong English language skills are required for this role as we have a highly diverse and global business
• Should have excellent interpersonal and communication skills and the ability to deal with users at all organizational levels
• Decision making, time management, planning, communication, and end user service skills

Bonus Points 

• Experience with Jamf Pro, Meraki, NinjaOne/NinjaRMM, or similar platforms
• Experience building prototypes, test cases, or small automation solutions
• Relevant IT service management, cloud, endpoint, or security certification

Please submit your CV in English.

At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that!   We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!

This role will have access to sensitive and/or confidential employee or customer personally identifiable information (PII) and/or Company financial information, and therefore will be subject to background checks upon receiving a conditional offer of employment.