Spreetail

Ecommerce accelerator managing marketplaces and fulfillment

IT Support Specialist

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeManila, Metro Manila, PhilippinesNo salary listed

About the Job

Requirements

1–3 years of hands-on experience in Help Desk or technical support operations, with the ability to support US hours.
A basic understanding of user and group administration principles and productivity software environments such as Microsoft 365 and Google Workspace.
Proficiency troubleshooting laptops, desktops, peripherals, and mobile devices, with fundamental awareness of networking and security impacts.
Ability to triage and troubleshoot issues using a structured, methodical approach.
Ability to provide professional, empathetic communication when supporting employees and team members.
An available work-from-home setup with a computer meeting the stated minimum specifications: 4th-generation-or-higher Intel i3 or equivalent processor, at least 4 GB RAM, and Windows 10 or later or Mac OS X.
Ability to provide dual monitors, a wired DSL, cable, or fiber internet connection with a plan of at least 10 Mbps, a PC headset, and an HD webcam with at least 720p resolution.

Responsibilities

Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation to ensure accuracy, consistency, and clear communication that supports efficient issue resolution.
Engage with end users in an approachable and empathetic manner to reduce frustration and build trust.
Listen actively to understand user concerns and consider the broader technical and business context when problem-solving.
Maintain a positive, solution-focused approach during daily interactions and challenging support scenarios.
Collaborate as a team member and independent contributor, adapt to shifting priorities, and support teammates when needed.

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.

We are looking for an IT Support Specialist who can work US hours. Our Software & Technology teams build scalable, reliable, and cutting-edge software to propel Spreetail to being a top e-commerce company. We are seeking motivated individuals who are passionate about learning new technologies and building software to build a monster e-commerce company. If you are looking for an environment that provides creative freedom, work-life balance, and meaningful relationships, keep scrolling down.

How you will achieve success:

Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation, ensuring accuracy, consistency, and clear communication that supports efficient issue resolution.

Demonstrate an approachable and empathetic demeanor when engaging with end users, creating a supportive environment that reduces frustration and builds trust. 

Practice active listening to fully understand user concerns, while keeping the broader technical and business context in mind to guide effective problem‑solving. 

Maintain a positive, solution‑focused mindset during daily interactions and challenging support scenarios, contributing to a professional and productive service experience. 

Collaborate effectively as both a team player and an independent contributor, adapting to shifting priorities and stepping in to support teammates when needed. 

What experiences will help you in this role:

1-3 years of hands-on experience in Help Desk or technical support operations. Able to support US hours.

Basic understanding of user and group administration principles, and productivity software environments (Microsoft 365, Google Workspace, etc.)

Proficiency in device troubleshooting across laptops, desktops, peripherals, and mobile devices.  Fundamental awareness of networking and security impact. 

Ability to triage and troubleshoot issues using a structured, methodical approach.

Demonstrate professional, empathetic communication when supporting employees and team members alike.

This is a remote position and requires candidates to have an available work-from-home setup

Desktop/Laptop system requirements:

- 4th generation or higher, at least Intel i3 or equivalent processor;

- at least 4GB RAM;

- Windows 10 and above or MAC OSX operating system

- You are required to provide your own dual monitors

A strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection)

PC Headset

A high-definition (HD) external or integrated webcam with at least 720p resolution.

Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to [email protected] directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent.

#LI-Remote

About the Company

Spreetail

Ecommerce accelerator managing marketplaces and fulfillment

Spreetail helps brands grow online sales by acting as a full-service ecommerce accelerator. It partners with manufacturers to expand their reach across 15 marketplaces (like Amazon, Walmart, and Target) and takes ownership of inventory to drive more sales. Its product workflow includes optimizing product listings, managing ads, and delivering insights through proprietary technology. Spreetail runs eight fulfillment centers to offer nationwide next-day delivery that covers 80% of the US population and handles all customer service and returns, creating a premium shopping experience for end customers. The company differentiates itself by owning inventory and providing end-to-end support—from marketplace optimization to logistics and customer service—reducing complexity and risk for brands. Its goal is to scale partners’ online revenue efficiently while expanding their ecommerce footprint.

Company size: 501-1,000
Company stage: Growth Equity (Non-Venture Capital)
Total funding: $208M
Headquarters: Lincoln, NE
Founded: 2006

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