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Adani

Diversified infrastructure and energy conglomerate

Lead Site Sales

Customer SuccessConfirmed live in the last 24 hours
Full-timeGreater Noida, Uttar Pradesh, IndiaNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in Business Administration, Commerce, Marketing, Engineering, or a related discipline is required.
  • An MBA or PGDM in Marketing, Customer Relationship Management, Operations, or a related field is preferred.
  • 10–15 years of experience in Customer Relationship Management, Customer Service, Collections, Relationship Management, or Client Engagement is required.
  • At least 4–5 years of experience leading CRM teams is required.
  • Experience in Real Estate, Hospitality, Banking, Infrastructure, Retail, or other customer-focused industries is preferred.
  • Proven experience handling customer escalations, collections management, and customer lifecycle processes is required.

Responsibilities

  • Lead end-to-end customer relationship management from booking through possession and post-possession support.
  • Develop and implement customer engagement and retention strategies.
  • Ensure a seamless and positive customer experience at all stages of the project lifecycle.
  • Manage customer interactions and maintain long-term relationships with key customers.
  • Act as the escalation point for critical customer concerns and grievances.
  • Drive customer satisfaction initiatives and monitor service quality standards.
  • Ensure timely resolution of customer queries, complaints, and requests.
  • Conduct customer feedback surveys and implement improvement actions.
  • Organize customer engagement programs, events, and communication campaigns.
  • Enhance customer loyalty through proactive relationship management.
  • Monitor customer payment schedules and coordinate with Finance for collection follow-ups.
  • Support timely recovery of outstanding dues and receivables.
  • Ensure customers receive regular updates on payment milestones and obligations.
  • Track collection performance and escalate critical cases when required.
  • Coordinate with Sales, Projects, Finance, Legal, Marketing, and Facilities teams to address customer requirements.
  • Facilitate smooth communication between customers and internal stakeholders.
  • Support project handovers, possession activities, and documentation processes.
  • Build strong working relationships across departments to improve service delivery.
  • Ensure adherence to CRM policies, standard operating procedures, and customer service standards.
  • Monitor compliance with RERA guidelines and regulatory requirements.
  • Drive process improvement initiatives to enhance operational efficiency.
  • Review service metrics and implement corrective actions for continuous improvement.
  • Lead, mentor, and develop CRM team members.
  • Set performance goals and monitor team productivity.
  • Conduct regular reviews, coaching sessions, and capability development initiatives.
  • Foster a customer-centric and performance-driven culture within the team.
  • Review customer satisfaction reports, escalation trackers, and collections dashboards.
  • Monitor CRM key performance indicators such as CSAT, NPS, complaint resolution turnaround time, and collection efficiency.
  • Present periodic reports and insights to senior management.
  • Use customer feedback and analytics to drive business decisions.

Desired Qualifications

  • Experience in Real Estate, Hospitality, Banking, Infrastructure, Retail, or other customer-focused industries.

About the Company

Adani

Diversified infrastructure and energy conglomerate

Adani operates as a diversified Indian conglomerate spanning infrastructure, energy, transport, logistics, materials, and real estate. Its businesses include ports, airports, power generation, green energy, city gas distribution, cement, mining, and Adani Realty developments, largely organized under 11 publicly listed group companies. What sets Adani apart is its integrated model linking resource extraction, transport, and energy across its portfolio. The goal is to build core infrastructure supporting India's long-term economic growth.

Company size
Not listed
Company stage
Not listed
Total funding
$67.2M
Headquarters
Singapore, Singapore
Founded
1988

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