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Rubrik

Cloud data management and enterprise backup

Services Engineering Leader - Professional Services

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeRemote in USA

About the Job

Requirements

  • At least 8 years of direct experience in Service New Product Introduction (NPI), Services Productization, or Solution Engineering within a global SaaS, enterprise software, or cyber resilience company.
  • A proven track record of taking complex enterprise technology services from initial concept to global field execution.
  • Demonstrated ability to influence and collaborate across matrixed organizations, particularly with Product Management, Product Engineering, and Field Services.
  • Experience presenting to and collaborating with executive leadership at VP level and above, with a track record of driving strategic initiatives.
  • Deep understanding of enterprise IT infrastructure, data management, cloud platforms, or cybersecurity frameworks.
  • A bachelor's degree in Computer Science, Business, Engineering, or a related technical field is preferred; equivalent practical experience is welcomed.

Responsibilities

  • Lead the end-to-end development of standardized, scalable Professional Services offerings, playbooks, and delivery methodologies that drive rapid customer adoption and time-to-value.
  • Partner with Product Management and Product Engineering teams during early-stage product releases to build corresponding service packages, deployment frameworks, and best practices.
  • Continuously evaluate, refresh, and optimize the existing Professional Services portfolio based on field feedback, customer outcomes, utilization data, and emerging market trends.
  • Serve as an active member of the Global Professional Services Leadership Team, contributing to overall services strategy, operational strategy, and long-term business growth.
  • Collaborate with Global Practice Leaders and Field Delivery teams to ensure new services are operationally viable, efficiently packaged, and backed by robust delivery artifacts.
  • Work alongside Professional Services Sales and Field Consulting leaders to equip sales and delivery teams with clear service scopes, scoping tools, and value propositions.
  • Establish reusable delivery frameworks, automated deployment scripts, and standardized Statement of Work templates to improve delivery efficiency and margin consistency.
  • Implement feedback channels with delivery teams and customers to measure service effectiveness and refine offerings dynamically after launch.

About the Company

Rubrik

Cloud data management and enterprise backup

Rubrik provides cloud data management and enterprise backup software that protects and manages data across on‑premises and cloud environments. It automates backup and recovery, offering cloud-native protection for AWS, Azure, and Office 365 plus archival to Microsoft Azure, with backups designed to be immutable to resist ransomware and enable fast, 100% data recovery and instant VM and database restores. The product integrates with major platforms like AWS, GCP, Microsoft, NetApp, Nutanix, Pure Storage, and VMware, using automated protection policies to simplify data protection and speed up restores at scale. Its goal is to help organizations safeguard data securely and efficiently while lowering total cost of ownership and the effort required to manage backups.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Palo Alto, CA
Founded
2014

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