Senior Manager - IT Operations

About Us

Seismic is the Go-To-Market Performance company, driving how organizations turn their strategy into revenue. Seismic brings together signals from customer conversations, buyer engagement, governed content, coaching and seller behavior to turn intelligence into winning action. Through its AI revenue execution platform, the company equips customer-facing teams with the insights, governance, and contextual guidance they need to execute with confidence and deliver measurable business outcomes. Trusted by 2,500 organizations and over 3.5 million users around the globe, Seismic is headquartered in San Diego with offices across North America, Europe and Asia-Pacific. Learn more at seismic.com.

Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here. 

Overview

Seismic is seeking an experienced, hands-on IT leader to serve as the senior technical presence for our India offices. This is not a pure people-management role — it is a high-level systems administration position with a people-leadership component. The Senior Manager, IT Operations will be the final escalation point for all technical IT issues in India, personally own day-to-day operations and troubleshooting, and lead a team spanning systems administration and helpdesk/support by doing the work alongside them — not simply directing others to do it. 

This role operates under Seismic’s India dual solid-line operating model: the Senior Manager reports solid-line to the Sr. Director, IT (functional direction, standards, and technical strategy) and solid-line to the India GM (day-to-day people management, coaching, hiring within budget, and local escalations). 

Who you are:

• 8+ years of hands-on IT systems administration, infrastructure, or end-user support experience, including current, active technical work — not purely managerial.
• 3+ years leading or mentoring a technical team, ideally spanning both systems administration and helpdesk/support functions.
• Working knowledge of core enterprise IT tooling: identity/SSO (Azure AD), MDM (Jamf and/or Intune), ITSM/ticketing (Freshservice or similar), major cloud platforms (AWS/GCP/Azure), and security tooling.
• A demonstrated track record as a doer — someone who resolves issues directly and leads by example, not someone who only delegates.
• Experience operating within a US-headquartered multinational’s India office; SaaS or enterprise software company experience preferred.
• Comfortable operating in a matrixed, dual solid-line reporting structure, balancing global functional direction with local execution and people leadership.
• Strong troubleshooting, critical thinking, and problem-solving skills under time pressure.
• Clear, direct communicator, able to escalate risk transparently to both local and global stakeholders.
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

What you'll be doing:

• Serve as the final escalation point for all technical IT issues across Seismic’s India offices, spanning systems, network, endpoint, identity, and helpdesk-tier issues.
• Own day-to-day IT operations for India — infrastructure administration, incident response, and end-user support — personally diagnosing and resolving issues rather than only assigning them.
• Directly manage, coach, and mentor India-based IT staff across both systems administration/integrations and helpdesk/support, setting the standard by leading from the front.
• Partner closely with the Sr. Director, IT and global IT functional leads to align India execution with global IT strategy, standards, and tooling (Jamf/Intune, Azure AD, Freshservice, Rapid7, 1Password, and similar).
• Own local hiring, performance management, and workload prioritization for the India IT team within approved budget, consistent with the India GM operating model.
• Drive local IT security posture and compliance execution (patching, endpoint management, incident response) in partnership with global Security and IT leadership.
• Identify and implement automation and self-service improvements (Workato, Freshservice Service Catalog, AI tools) to reduce ticket volume and manual effort rather than defaulting to added headcount or process.
• Provide clear, timely communication to global IT leadership on India IT health, risks, incidents, and escalations.
• Represent India IT in regional and global operating rhythms as needed.

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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   

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