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ING

Digital banking and sustainable lending

Retail Banking Specialist

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeWrocław, PolandNo salary listedIn-person

About the Job

Requirements

  • Secondary education with a school-leaving certificate or higher.
  • Ability to build and maintain positive customer relationships in person.
  • Responsibility, initiative, independence, and consistency in action.
  • Goal-oriented approach.
  • Good work organization and communication skills.
  • Ability and willingness to learn and develop in banking-product sales.
  • Resilience to stress.
  • Ability to ask appropriate questions and listen.
  • Communicative level of English.
  • Polish proficiency at a minimum B2 level.

Responsibilities

  • Offer everyday banking products and services, including accounts, credit cards, and cash loans, as well as investment products such as funds and retirement products.
  • Actively acquire customers and build long-term relationships while maintaining a high standard of service.
  • Identify customers' current and future needs and match product offers to those needs.
  • Support and educate customers in using modern tools and online and mobile banking.
  • Handle complaints and support customers throughout the relationship.
  • Deliver team sales objectives.
  • Provide customers with after-sales care and support throughout the relationship.

Desired Qualifications

  • An economics-related field of study.
  • Experience offering investment, credit, and retirement products.

About the Company

ING

Digital banking and sustainable lending

ING provides digital banking and financial services to individuals and businesses worldwide. Its products and services include online and mobile banking, lending, payments, and advisory services designed to be frictionless so customers can make confident financial decisions. ING differentiates itself by focusing on sustainable choices, responsible lending, and sharing knowledge to help customers and partners realize their visions for a better future. The bank emphasizes empowerment over judgment and aims to finance change, partner with customers, and continuously innovate in a sustainable way. Its goal is to help people and businesses progress toward their goals while reducing barriers and making banking easier and more responsible.

Company size
10,001+
Company stage
IPO
Headquarters
Amsterdam, Netherlands
Founded
1991

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