ProgressSoft

Bank-focused financial and payment solutions

Support & Implementation Engineer

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeRemote in KazakhstanNo salary listed

About the Job

Requirements

A bachelor's degree in Information Technology, Engineering/Science, Computer application, or a related field is required.
At least 2 years of experience in a similar field is required.
Good command of spoken and written English, including presentation skills, is required.
Good command of spoken and written Russian, including presentation skills, is required.
Applicants must be based in Kazakhstan, Uzbekistan, Kyrgyzstan, Tajikistan, or Turkmenistan.
Willingness to travel and work extra hours when needed is required.
Experience with database engines including Oracle, MS-SQL, and PostgreSQL is required.
Experience with Linux and Microsoft Windows operating systems is required.
Developed knowledge of cloud infrastructure orchestration tools such as Kubernetes and HashiCorp Nomad is required.
Working experience with application servers such as Apache Tomcat, Oracle WebLogic, and IBM WebSphere is required.
Knowledge and skills in DevOps techniques, including CI/CD, Helm, and Ansible, are required.
Knowledge of directory services, including Active Directory and LDAP, is required.
Professional, effective verbal and written communication is required.
A customer-oriented approach is required.
Attention to detail, initiative, self-management, time management, and a results-oriented approach are required.

Responsibilities

Implement and install solutions on customer infrastructure platforms.
Work onsite and offsite to troubleshoot and diagnose customer-reported issues across different implementation layers.
Respond positively and promptly to customer requests and tickets.
Prepare and review technical documentation and ensure its accuracy.
Conduct preventive and corrective maintenance visits.
Perform other job-related duties.

Desired Qualifications

Experience in large enterprise environments, particularly with payment and remittance solutions.
Experience with cloud computing, virtualization technologies, storage, and network infrastructure.
Experience implementing high availability and disaster recovery, and backup and recovery strategies.
Knowledge of public key infrastructure and certificate authorities.
Knowledge of MySQL and NoSQL database engines.
Knowledge of Linux distributions and Microsoft Windows server and client operating systems.
Knowledge of object storage management.
Knowledge of security authentication and authorization solutions such as HashiCorp Vault and Keycloak.
Knowledge of cloud-based solution infrastructure, including AWS, Azure, Google Cloud, OCI, and IBM.

Support & Implementation Engineer

ProgressSoft · Kazakhstan, Kazakhstan (Remote) · — · Posted 2026-02-16

Workplace: remote

Description

We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaison. The Support & Implementation Engineer will be responsible for enterprise solutions implementations and support services for incidents or issues. The position will require close collaboration with other technical support and engineering teams at different levels.

Responsibilities

Implement and install solutions at customer's infrastructure platforms.
Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different implementation layers.
Act positively and respond promptly to the customer’s requests/tickets.
Prepare, review and ensure the accuracy of technical documentation.
Conduct Preventive / Corrective Maintenance visits.
Perform any other job-related duties related to work.

Requirements

Bachelor's Degree in Information Technology, Engineering/Science, Computer application, or any related field.
At least 2 years experience in a similar field.
Good command of the English language (Speaking, writing, and presentation).
Good command of the Russian language (Speaking, writing, and presentation).
Based in one of the Central Asian countries (Kazakhstan, Uzbekistan, Kyrgyzstan, Tajikistan, or Turkmenistan).
Willing to travel and work extra hours when needed.
Experience in database engines (Oracle, MS-SQL, and PostgreSQL).
Experience in operating systems (Linux and MS Windows).
Developed knowledge in cloud Infrastructure Orchestration Tools (Ex. Kubernetes, HashiCorp Nomad).
Working experience in application servers (Ex. Apache Tomcat, Oracle WebLogic, IBM WebSphere).
Knowledge and acquired skills of DevOps techniques including (CI/CD, Helm, Ansible).
Knowledge in Directory Services (AD & LDAP).
Professional effective communication, verbal and written.
Customer oriented mentality.
Excellent personal skills.
Details oriented and a team player.
Initiative and self-managed.
Time management and result oriented.

Experience in one or more of the below is a plus:

Experience in large enterprise environments with emphasis on payments, remittance solutions.
Experience in Cloud Computing, Virtualization Technologies, Storage, Network Infrastructure.
Implementation experience of High Availability & Disaster Recovery, Backup & Recovery Strategies.
Knowledge of PKI Infrastructure and Certificate Authorities.
Knowledge of database engines (MySQL and NoSQL Databases).
Knowledge of server and client operating systems (Linux Distros, MS Windows).
Knowledge in Object Storage management.
Knowledge of Security Authentication and Authorization Solutions (HashiCorp Vault and Keycloak).
Knowledge in Cloud-based Solution Infrastructure (AWS, Azure, Google Cloud, OCI, IBM).

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About the Company

ProgressSoft

Bank-focused financial and payment solutions

ProgressSoft provides a broad suite of financial and payment software and services to banks and other financial institutions. Its products help banks process payments, manage financial transactions, and support related financial workflows through an integrated software portfolio that evolves over time. The company distinguishes itself by serving as a long-term technology partner to more than 380 financial institutions worldwide, with a track record dating back to 1989 and a focus on expanding and updating its offerings. Its goal is to help financial institutions run modern, efficient payment and financial operations by delivering a continuously growing set of solutions and services.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Al Jizah, Jordan
Founded: 1989

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